OUTREACH WORKER

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Dudley Metropolitan Borough Council,

The Adult and Community Learning (ACL) Service is dedicated to transforming Dudley into a thriving hub focused on empowering adults to achieve sustainable employment. We offer comprehensive training, qualifications, and personal development opportunities that truly make a difference. Our Information, Advice, and Guidance (IAG) service proudly holds the Matrix Quality Standard, underscoring our commitment to supporting learners at every stage. Our programs are delivered in three welcoming and accessible neighbourhood learning centres, as well as various community venues.

We are currently seeking two Outreach Workers:

Highly motivated, well-qualified, and inspiring Outreach Workers to join our Area. This role is pivotal in providing tailored support to individuals, helping them achieve their personal growth objectives. Key goals include equipping parents/carers to support children’s learning, building confidence, fostering community development, promoting health and well-being, preparing for further learning and employment, and enhancing essential skills such as English, ESOL, Maths, and Digital skills.

Key Responsibilities

• Proactively recruit and engage the local community in appropriate learning and employability opportunities.
• Deliver information, advice, and guidance to adults, ensuring referral to appropriate support services as needed.
• Collaborate with employment services and other relevant agencies to ensure awareness of vacancies and workforce development needs.
• Support the capacity building of community and voluntary groups within the locality.

Essential Criteria

• Minimum full Level 2 qualifications (5 GCSEs A-C or equivalent), including literacy and numeracy.
• Possession of or willingness to work towards NVQ Level 3 in Advice and Guidance Work.
• Proficiency in using Microsoft packages, including Word and Excel.

At ACL, we take pride in our caring, supportive, and inclusive approach. Our learners are at the heart of everything we do, and we are looking for someone who shares this ethos and is passionate about making a difference in the community.

For more information on the role please contact kathy.adams@dudley.gov.uk.

Online application forms will only be accepted for this vacancy. All applicants must be able to provide documentation to prove their right to work in the UK. Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk.

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/.

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/.

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative
• Human Resources Services