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For Companies At a Glance
- Tasks: Welcome guests warmly and manage reservations with a smile.
- Company: Join the vibrant Novotel Deauville Plage team of 60 Heartists.
- Benefits: Enjoy perks like discounted stays, car rentals, and event tickets.
- Why this job: Be part of a dynamic hotel environment with opportunities for growth and learning.
- Qualifications: Basic English skills required; previous experience is a plus.
- Other info: Flexible shifts available; training provided to help you shine.
Notre hôtel Novotel Deauville Plage recherche activement un réceptionniste tournant F/H, en CDI 39h à partir du 1er juin 2025. En nous rejoignant comme Réceptionniste tournant H/F, vous intégrerez une équipe d’Heartists de 60 collaborateurs dans l’hôtel, dont 7 en Réception. Notre hôtel propose aux voyageurs 100 chambres dont 14 suites, un restaurant bistronomique très en vue à Deauville, un bar, un bar à sushis, une piscine, une salle de fitness et 3 salles de réunions.
Vos futures missions :
- Accueillir les clients de manière personnalisée et chaleureuse
- Prise de réservations et réponse aux demandes des clients sur place, par téléphone, par e-mail
- Effectuer les arrivées et départs des clients dans le strict respect des procédures données
- Gérer les encaissements de manière assidue
- Savoir gérer les situations délicates avec sang-froid et diplomatie
- Lors du travail de nuit : clôture hôtelière, encaissement, anticipation des besoins du lendemain
Caractéristiques du poste :
- Travail posté :
- Matin 7h - 15h08
- Soir 15h – 23h08
- Nuit 23h - 7h08
Pour postuler : Mme Apoline REGNAULT, Cheffe de réception : hb4q8-am@accor.com Rejoignez-nous dès maintenant !
Profil :
- Excellente présentation, attitude proactive, esprit d’équipe et capacité à travailler en autonomie
- Maîtrise de l’anglais de base exigée :
- Vous devez pouvoir répondre au téléphone, renseigner un client et faire une réservation en anglais.
Réceptionniste Tournant H/F employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Réceptionniste Tournant H/F
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Novotel Deauville Plage, including its amenities like the bistronomic restaurant and fitness centre, will help you engage confidently with potential guests during interviews.
✨Tip Number 2
Brush up on your English communication skills. Since you'll need to interact with international guests, being able to handle phone calls and reservations in English is crucial. Practising common phrases and scenarios can give you an edge.
✨Tip Number 3
Showcase your customer service skills. Prepare examples from past experiences where you've successfully handled difficult situations or provided exceptional service. This will demonstrate your ability to manage the front desk effectively.
✨Tip Number 4
Understand the importance of teamwork in hospitality. Be ready to discuss how you can contribute to a positive team environment, as the role involves working closely with other receptionists and hotel staff.
We think you need these skills to ace Réceptionniste Tournant H/F
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Réceptionniste Tournant. Familiarise yourself with the tasks mentioned in the job description, such as customer service, handling reservations, and managing payments.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in hospitality or customer service, and ensure to mention your ability to work in a team and independently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the hotel. Mention specific reasons why you want to work at Novotel Deauville Plage and how your skills can contribute to their team of Heartists.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your proactive attitude and ability to work well under pressure.
✨Familiarise Yourself with the Hotel
Before the interview, research Novotel Deauville Plage and its offerings. Understanding the hotel's services, such as the restaurant and facilities, will allow you to speak knowledgeably about how you can contribute to the guest experience.
✨Practice Your English Communication
Since basic English proficiency is required, practice common phrases and scenarios you might encounter during your role. Being able to confidently communicate with guests in English will be a significant advantage during the interview.
✨Demonstrate Team Spirit and Autonomy
The job requires both teamwork and the ability to work independently. Be ready to discuss situations where you've successfully collaborated with others, as well as times when you've taken initiative on your own. This will show that you can thrive in their team of Heartists.
