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- Tasks: Be the friendly face of Tern Vets, managing appointments and client interactions.
- Company: Join Tern Veterinary Group, a progressive and supportive practice in beautiful Newport.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Work in a close-knit team while making a positive impact on pets and their owners.
- Qualifications: Excellent communication skills and a warm, compassionate attitude are essential.
- Other info: Part-time applications welcome; enjoy rural beauty with easy access to major cities.
The predicted salary is between 24000 - 36000 £ per year.
The Tern Veterinary Group, Newport is hiring for a Veterinary Receptionist to join our team at Tern Vets, Newport. We are looking for a friendly and approachable Veterinary Receptionist to join our team in Newport, Shropshire. This is a full-time permanent role working 40 hours per week. The rota will include Saturday morning cover. Part-time applications will be considered.
As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You will be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.
Main responsibilities of the role include but are not limited to:
- Liaising with the clients and the clinical staff to provide a high level of customer care.
- Meeting and greeting clients and pets.
- Booking appointments and diary management.
- Managing telephone and email enquiries.
- Taking payment for services and products.
- Managing cash and end-of-day banking.
- Maintaining a clean and safe space for our clients and their pets.
The successful candidate will be welcomed, well supported where necessary but also given clinical freedom. We are a current, progressive and collaborative practice who strive to keep looking forward.
North Shropshire has the advantage of being rural and beautiful, perfect for dog walking, horse riding, wild water swimming, mountain biking etc. Whilst being within easy access of Birmingham, Manchester and Liverpool.
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Discounted staff pet care
Veterinary Receptionist employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Tern Vets. Understanding their approach to veterinary care and customer service will help you align your responses during any interviews or conversations.
✨Tip Number 2
Practice your communication skills, especially in a busy environment. You might want to role-play scenarios where you greet clients or handle multiple enquiries at once, as this will demonstrate your ability to manage the demands of the role.
✨Tip Number 3
Showcase your passion for animals and customer service in any interactions you have with the team or during networking opportunities. This can help you stand out as someone who genuinely cares about both pets and their owners.
✨Tip Number 4
If possible, visit the practice beforehand to get a feel for the environment and the team. This not only shows initiative but also gives you insights that can be useful when discussing your fit for the role.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Veterinary Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of Tern Vets that appeal to you, such as their commitment to customer care and team support.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or veterinary settings. Showcase your communication skills and ability to manage multiple tasks, as these are crucial for the role.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which is essential in a reception role.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any relevant experiences you have with pets or in a veterinary setting, as this will demonstrate your genuine interest in the role and the well-being of the animals.
✨Highlight Your Communication Skills
As a Veterinary Receptionist, excellent communication is key. Prepare examples of how you've effectively communicated with clients or colleagues in previous roles. This will show that you can handle inquiries and provide a welcoming experience for both pets and their owners.
✨Demonstrate Your Multitasking Abilities
The role requires juggling multiple tasks in a busy environment. Be ready to discuss situations where you've successfully managed several responsibilities at once, such as handling phone calls while assisting clients in person.
✨Research Tern Vets
Familiarise yourself with Tern Vets and their values before the interview. Understanding their approach to veterinary care and client service will allow you to tailor your responses and show that you're a good fit for their team.
