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For Companies At a Glance
- Tasks: Engage with customers, respond to enquiries, and convert quotes into orders.
- Company: Join Dutypoint Limited, a market leader in pump distribution with a vibrant team culture.
- Benefits: Enjoy a permanent role with opportunities for growth and investment in your development.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction in a thriving industry.
- Qualifications: Experience with technical equipment and strong communication skills are essential.
- Other info: Work in Gloucester, 42.5 hours per week, with a supportive and entrepreneurial environment.
The predicted salary is between 36000 - 60000 £ per year.
This is a unique opportunity to join this super group of people and share in our success. We merged in January 2025 and are the market leader in each of the sectors we serve, via our Commercial, Domestic, Residential and Service divisions. And we want to grow. With growth comes more opportunity to invest in products, infrastructure and most importantly in you.
Let’s begin by setting out our ambition. We want to extend our position as market leader across our sectors and build a great place for everyone to work. We’ll achieve this by continuing to be entrepreneurial, that’s the mindset which got our brands to where they are today, customer-focused, competitive and best-in-class operationally.
EMPLOYING ENTITY: Dutypoint Limited
EMPLOYMENT BASIS: Permanent
LOCATION: Gloucester
HOURS OF WORK: 42.5 per week
REPORTS TO: Internal Sales & Customer Support Manager
PURPOSE OF ROLE: This role is focused on building and maintaining customer relationships, providing them with quick responses to their enquiries and proactively following up quotations to secure orders.
TEAM FUNCTION: We promote ourselves as a premium distributor for over 400 different pump brands. As a result, we receive a high volume of enquiries every day for a wide range of different types of pumps, clients and applications.
RESPONSIBILITIES:
- Responding to pump enquiries through multiple channels, including phone, email, live chat, and website contact forms
- Proactively contacting suppliers to ensure quick responses
- Specify appropriate pump systems and replacement pumps/spares according to requirements and specification needs
- Collaborating effectively with team members and offering support when needed
- Diligently following up on quotations to secure updates and convert enquiries into orders
MEASURES OF SUCCESS:
- IQ & HQ %
- Enquiry Qty
- Conversion Rate
- Outstanding QFU Comms
- Outstanding Enquiries
KNOWLEDGE AND SKILLS:
- Experience in working with customers who purchase technical equipment
- Excellent written and verbal communication skills comfortable in networking with internal and external contacts
- Competent Level of IT Skills
- Interested in technical products and solutions
- A level of commercial acumen
ATTRIBUTES:
- Self-motivated, tenacious, inquisitive, driven to succeed, and results oriented – want to win
- Friendly demeanour that can build relationships easily
- Can do attitude
- Operate as part of wider team
- Excellent organisational skills, with a high level of attention to detail
Internal Pump Sales employer: Dutypoint Ltd
Contact Detail:
Dutypoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Pump Sales
✨Tip Number 1
Familiarise yourself with the various pump brands and types that Dutypoint Limited distributes. Understanding the products will not only help you answer customer enquiries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Network with professionals in the pump industry or related fields. Attend industry events or join online forums to connect with potential colleagues and gain insights into customer needs and market trends, which can be beneficial for your role.
✨Tip Number 3
Practice your communication skills, especially in a technical context. Being able to explain complex pump systems clearly and concisely will be crucial when responding to customer enquiries and following up on quotations.
✨Tip Number 4
Showcase your ability to work as part of a team by sharing examples of past collaborative experiences. Highlighting your teamwork skills will align well with the company's emphasis on collaboration and support within the sales team.
We think you need these skills to ace Internal Pump Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in technical equipment. Emphasise your communication skills and any previous roles where you built customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed, such as responding to enquiries and following up on quotations.
Showcase Your Technical Knowledge: Demonstrate your interest in technical products by mentioning any relevant experience or knowledge you have about pump systems. This will show that you understand the industry and can engage with customers effectively.
Highlight Team Collaboration: Since the role involves working closely with team members, include examples in your application that showcase your ability to collaborate and support others in achieving common goals.
How to prepare for a job interview at Dutypoint Ltd
✨Show Your Technical Knowledge
Since the role involves working with technical equipment, be prepared to discuss your experience and understanding of pump systems. Highlight any relevant projects or roles where you dealt with similar products.
✨Demonstrate Your Communication Skills
This position requires excellent written and verbal communication. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've successfully communicated with customers in the past.
✨Emphasise Your Customer-Focused Approach
The company values a customer-focused mindset. Prepare to share instances where you've gone above and beyond for a customer, and how you proactively followed up on enquiries to secure orders.
✨Exhibit Team Collaboration
As the role involves collaborating with team members, think of examples that showcase your ability to work well within a team. Discuss how you’ve supported colleagues and contributed to team success in previous roles.
