Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide on-site IT support, troubleshoot issues, and assist with user training.
- Company: Join a dynamic team focused on enhancing customer IT infrastructure.
- Benefits: Flexible contract options, travel opportunities, and hands-on experience in IT.
- Why this job: Gain valuable skills while working directly with clients and diverse teams.
- Qualifications: Must have the right to work in the UK, a driving license, and a car.
- Other info: Contract duration is 5-6 months with potential for future opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Prerequisite:
- Right to work in the UK
- Car driving license & Car
- Duration: 5-6 Months
- Type of contract: Both (As an employee or contractor) : Available
Job Summary:
The IT support engineer is responsible for providing onsite support in installing and troubleshooting of customer’s IT infrastructure (EUC, Servers and Networking equipment).. The role will involve significant travel to customer site.
Key Responsibilities:
- Perform the On-Site IT services and support (walk-in and on-site support)
- Support the local IT infrastructure
- Collaborate and engage with different business teams on IT related matters
- Provide user training and on-boarding
- Support meeting rooms and AV equipment
- Support end-user equipment as per client’s standards
- Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
- Perform visits to remote/ dispatched sites when applicable
- Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries
- Browser troubleshooting
- Re-imaging laptops
- Maintaining inventory of equipment
- Recording all support incidents in Service-Now and work towards achieving the response and resolution KPIs
- Keep aging incidents under check
- Provide reports of open incidents and actions being taken to resolve those incidents.
Desktop Engineer employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer
✨Tip Number 1
Make sure to highlight your experience with on-site IT support and troubleshooting in your conversations. This role requires a hands-on approach, so demonstrating your practical skills will set you apart.
✨Tip Number 2
Since this position involves significant travel, be prepared to discuss your flexibility and willingness to travel for work. Mention any previous roles where you had to travel frequently and how you managed that.
✨Tip Number 3
Familiarize yourself with the tools and software mentioned in the job description, like Service-Now. Being able to speak knowledgeably about these tools during discussions can demonstrate your readiness for the role.
✨Tip Number 4
Engage with our team on social media or professional platforms. Building connections with current employees can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Desktop Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with desktop engineering and troubleshooting. Include specific examples of your work with end-user equipment and any experience with Microsoft products.
Craft a Strong Cover Letter: In your cover letter, emphasize your ability to provide on-site support and your experience with IT infrastructure. Mention your willingness to travel and how you can contribute to the team by collaborating with different business units.
Highlight Relevant Skills: Clearly list skills that are pertinent to the role, such as troubleshooting, user training, and experience with Service-Now. Make sure to mention your driving license and availability for travel, as these are key requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at SISL Global
✨Show Your Technical Skills
Be prepared to discuss your experience with IT infrastructure, including EUC, servers, and networking equipment. Highlight specific examples of troubleshooting and support you've provided in previous roles.
✨Demonstrate Your Problem-Solving Abilities
Expect scenario-based questions where you may need to troubleshoot common issues. Practice articulating your thought process clearly and logically when addressing technical problems.
✨Highlight Your Communication Skills
Since the role involves collaboration with different business teams, emphasize your ability to communicate effectively. Share examples of how you've successfully trained users or worked with non-technical staff.
✨Prepare for Travel and Flexibility Questions
Given the significant travel involved, be ready to discuss your availability and willingness to travel to customer sites. Show that you are adaptable and can manage your time effectively.
