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- Tasks: Join our dynamic team as a Call Centre Agent, handling customer interactions and providing top-notch service.
- Company: IronmongeryDirect is the UK's largest online supplier of ironmongery, known for its energetic work culture.
- Benefits: Enjoy 25 days annual leave, subsidised healthcare, training opportunities, and fun team events.
- Why this job: Be part of a supportive, friendly environment where you can grow and make a real impact.
- Qualifications: Good MS Office skills, strong communication, customer focus, problem-solving, and adaptability are essential.
- Other info: Earn rewards through our referral scheme and enjoy free onsite parking at our Head Office.
The predicted salary is between 24000 - 36000 £ per year.
About the Company
IronmongeryDirect is the UK's largest online supplier of ironmongery.
About the Role
We are looking for a mixture of part time and full time Call Centre Agents to join our Contact Centre here at IronmongeryDirect. The team is dynamic, energetic, and hardworking, which is vital within the fast-paced environment we operate in. Through the supportive nature of the team, we pride ourselves on encouraging and sharing best practices to enable each other to do the best job possible.
In addition to handling customer interactions via phone and digital channels, there will also be an element of face-to-face customer service as we provide assistance on our Trade Counter. This hands-on element allows us to deliver excellent service directly to our customers, ensuring their needs are met efficiently and effectively. Whilst we're professional and committed, it is also a fun, friendly, and sociable environment to be in.
About the Accountabilities
- Demonstrate exceptional skills when dealing with customers
- Consistently deliver high standards of customer service to existing and potential customers
- Establish and build effective working relationships with our client's carrier partners
- Handle customer issues relating to deliveries and effectively resolving them
- Demonstrate excellent awareness and responsiveness to sales opportunities
- Generate sales through service, technical knowledge and selling skills
- Upsell ancillary products to customers where it is beneficial to do so
- Work proactively as an integral member of the Team to ensure individual and collective delivery of all-round high standards of performance
- Actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling
- Be responsive to demands and anticipate the needs of customer
- Deliver excellence in customer handling & processing
- Brand Ambassadors for our client and their Clients' in every interaction
About You
- Good standard of MS products including Excel & Word
- Communication skills
- Customer focus
- Problem-solving
- Adaptable behaviour
- Planning and organising
- Attention to detail
About the Benefits
- 25 days annual leave plus public Bank Holidays
- Annual investment of 40 hours development & training per employee and opportunities for career progression
- Subsidised Private Healthcare for employees and their families
- Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and access to the NHS-approved Thrive wellbeing app
- Discretionary annual company performance bonus
- Monthly WOW awards for those that go above and beyond
- Staff suggestion scheme with associated rewards
- Staff discount on our products
- Long service awards
- Two paid volunteer days per year
- Team building & company social events each year
- £500 refer a friend incentive scheme
- Free onsite parking in Head Office
Call Centre Agent employer: Ironmongery Direct
Contact Detail:
Ironmongery Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Familiarise yourself with the products and services offered by IronmongeryDirect. Understanding their range of ironmongery will not only help you in customer interactions but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios with friends or family can help you feel more confident when handling customer queries and complaints.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully handled changes or challenges in previous roles. This will highlight your ability to thrive in the fast-paced environment that IronmongeryDirect is known for.
✨Tip Number 4
Engage with the company on social media platforms. This not only keeps you updated on their latest news and initiatives but also gives you insights into their company culture, which you can reference in conversations during the hiring process.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Call Centre Agent. Emphasise your customer service experience, communication skills, and any problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at IronmongeryDirect and how your skills can contribute to their dynamic team.
Showcase Relevant Skills: In your application, clearly demonstrate your proficiency in MS products like Excel and Word, as well as your adaptability and attention to detail. Use examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Call Centre Agent.
How to prepare for a job interview at Ironmongery Direct
✨Showcase Your Customer Service Skills
As a Call Centre Agent, your ability to handle customer interactions is crucial. Prepare examples of how you've successfully resolved customer issues in the past, demonstrating your communication skills and problem-solving abilities.
✨Familiarise Yourself with the Company
Research IronmongeryDirect and understand their products and services. Being knowledgeable about the company will not only impress the interviewers but also help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Team Spirit
Since the role involves working in a dynamic team environment, be ready to discuss how you collaborate with others. Share experiences where you contributed to team success or helped a colleague, highlighting your adaptability and teamwork skills.
✨Prepare for Sales Scenarios
Given the sales aspect of the role, think about how you can upsell or cross-sell products. Prepare to discuss techniques you've used in previous roles to generate sales through excellent customer service, showcasing your technical knowledge and selling skills.
