Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support a team of Tour Managers to ensure exceptional customer experiences.
- Company: Join a successful travel business based in vibrant central York.
- Benefits: Enjoy competitive salary, remote work options, and exciting corporate perks.
- Why this job: Be part of a dynamic team that values collaboration and personal growth.
- Qualifications: Strong leadership skills and experience managing diverse teams are essential.
- Other info: Experience in the travel industry is a plus, but not mandatory.
The predicted salary is between 36000 - 60000 £ per year.
Optimum Recruitment Group are proud to be working with a well established and successful travel business based in central York, who are looking to appoint a Relationship Manager to the team. The role is responsible for the effective relationship, engagement and communication of our Tour Manager community, along with the leadership, development and operational management of the Tour Manager team. This role ensures that our self-employed Tour Manager community receives the necessary support, engagement and resources to deliver an outstanding customer experience.
Your duties will be to:
- Lead, manage and develop the team that provides direct support to the Tour Manager community, ensuring efficiency and high service standards in line with Service Level Agreements.
- Manage performance in line with SLAs while ensuring the team provides a high-quality service and support to Tour Managers.
- Build effective, professional and supportive relationships with all Tour Managers, managing their journey from recruitment through to exit.
- Work with key teams to improve Tour Manager quality through attending quality meetings and owning, identifying and driving actions to support Tour Manager quality improvement.
- Ensure Tour Managers receive regular feedback to support performance in their role, including handling difficult feedback conversations, working with Tour Managers to understand situations and elevate their performance, and the termination of engagement when necessary.
- Own and manage the St Pancras departure office to ensure it is effectively resourced to support Tour Managers and customers, including rota management and management and leadership of the remote team.
- Ensure the business retains effective and positive engagement with the Tour Manager community through facilitating annual conferences, regular webinars and communication forums to foster collaboration and information sharing.
- Oversee the recruitment of high-quality Tour Managers through a fair and effective recruitment process, ensuring all applicants receive a consistent and high-quality experience.
- Ensure thorough induction of new Tour Managers so they are fully onboarded and set up for success from the outset, including co-facilitating new starter introductory workshops.
- Collaborate and facilitate team collaboration with other key teams, such as Operational Delivery, to deliver a great experience for our Tour Manager community.
- Work with teams across the business to ensure our Tour Managers have the resources they need to reach their full potential.
- Ensure all business as usual activities are followed and completed to a high standard by the Tour Manager team.
- Any other duties reasonably expected for the role.
Can you demonstrate the following key skills and experiences:
- Strong leadership, coaching and people management skills.
- Experience working in a role managing a geographically dispersed team of professionals is essential.
- Strong communication and interpersonal skills, with the ability to quickly build relationships and trust with diverse stakeholders.
- A Customer First approach and ability to instil this in others.
- Comfortable delivering feedback and handling challenging conversations.
- Desire to be hands-on alongside managing and leading the team.
- Your background may be retail, HR, tour operations or a related leadership role.
- Experience within the travel industry is desirable but not essential.
Competitive salary and benefits.
Contact Detail:
Optimum Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager
✨Tip Number 1
Familiarise yourself with the travel industry and the specific challenges faced by Tour Managers. Understanding their needs will help you build rapport and demonstrate your commitment to supporting them effectively.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and developed teams in the past. Be ready to discuss your approach to coaching and performance management during any interviews.
✨Tip Number 3
Network with professionals in the travel sector, especially those who have experience as Tour Managers. This can provide valuable insights and may even lead to referrals or recommendations for the role.
✨Tip Number 4
Prepare to discuss your customer-first approach and how you would instil this mindset within your team. Think of specific strategies you could implement to enhance the Tour Manager community's overall experience.
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and people management skills, as well as any experience you have with managing geographically dispersed teams. Use specific examples that demonstrate your ability to build relationships and trust with diverse stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the travel industry and your customer-first approach. Mention how your background in retail, HR, or tour operations aligns with the role of Relationship Manager and how you can contribute to the Tour Manager community.
Showcase Relevant Experience: Highlight any previous roles where you managed teams or provided support to professionals. Discuss your experience in delivering feedback and handling challenging conversations, as these are key aspects of the role.
Prepare for Interviews: If invited for an interview, be ready to discuss your leadership style and how you would foster collaboration within the team. Prepare examples of how you've successfully managed performance and supported team members in their development.
How to prepare for a job interview at Optimum Recruitment Group Limited
✨Showcase Your Leadership Skills
As a Relationship Manager, strong leadership is key. Be prepared to share specific examples of how you've successfully led and developed teams in the past. Highlight your coaching techniques and how you’ve fostered a positive team environment.
✨Demonstrate Your Communication Prowess
Effective communication is crucial for this role. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've built relationships with diverse stakeholders and handled challenging conversations in previous roles.
✨Emphasise Your Customer-First Approach
This position requires a strong customer focus. Be ready to explain how you've prioritised customer needs in your past experiences. Share examples of how you've instilled a customer-first mindset within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to manage performance issues or improve team dynamics, and be ready to discuss your approach and outcomes.
