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- Tasks: Support technical tasks like system upgrades, migrations, and remote support.
- Company: Join a dynamic team focused on innovative technical solutions.
- Benefits: Enjoy hybrid working, 24 days annual leave, and a comprehensive rewards package.
- Why this job: Be part of exciting projects while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and knowledge of security products, SQL, and networks required.
- Other info: Ongoing training and development opportunities available.
The predicted salary is between 48000 - 52000 £ per year.
Professional Services Engineer in London and surrounding areas.
Package: c£60K - £65K plus car allowance. Hybrid working with home, site, and office occasionally. 24 days annual leave plus bank holidays. Rewards and healthcare package. Company pension. Ongoing training and development.
Summary: Our client is hiring a Professional Services Engineer (PSE) to support technical tasks like system upgrades, migrations, and remote support. The PSE will assist the Professional Services Manager in managing our Technical Helpdesk and ensure smooth operations during absences. This role involves overseeing technical projects, providing ongoing client support, and handling escalated issues.
Key Responsibilities:
- Support the PSM in implementing new processes for the Professional Services Team.
- Manage technical work like system migrations, upgrades, and remote support.
- Develop project plans, coordinate with teams, and mitigate risks.
- Customize solutions to fit client needs, including scripting and software development.
- Act as a point of escalation for complex technical issues.
- Provide technical support for commercial and aftercare teams.
Required Skills:
- Can-do attitude, strong organizational skills, and excellent communication.
- Knowledge of security products, SQL, networks, SaaS, and Windows troubleshooting.
- Experience with MS Office and Structured Cabling Systems.
- Must be able to upgrade systems, troubleshoot to a good level and migrate systems.
Desired Skills:
- Certifications: Lenel ideally and any of the following - Genetec, Gallagher, CCURE 9000, MCSE, CCNA.
- Experience with MS SQL, JavaScript, Python, C++, PowerShell, SDKs, APIs, AXIS.
Contact Detail:
ZITKO Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PES Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SQL, SaaS, and Windows troubleshooting. Having hands-on experience or projects that showcase your skills in these areas can set you apart during discussions.
✨Tip Number 2
Network with professionals in the field, especially those who work as Professional Services Engineers. Attend industry events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare to discuss your problem-solving approach in technical scenarios. Be ready to share examples of how you've managed escalated issues or implemented new processes in previous roles, as this will demonstrate your capability to handle the responsibilities outlined.
✨Tip Number 4
Research the company’s culture and values to align your conversation during interviews. Showing that you understand their mission and how you can contribute to their goals will make a positive impression on the hiring team.
We think you need these skills to ace PES Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Professional Services Engineer role. Emphasise your knowledge of security products, SQL, and troubleshooting capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your can-do attitude and strong organisational skills. Mention specific examples of how you've managed technical projects or provided client support in the past.
Highlight Relevant Certifications: If you have certifications like Lenel, Genetec, or CCNA, be sure to include them prominently in your application. This will demonstrate your commitment to professional development and expertise in the field.
Showcase Technical Skills: In your application, detail your experience with programming languages such as JavaScript, Python, or PowerShell. Highlight any specific projects where you customised solutions or handled escalated technical issues.
How to prepare for a job interview at ZITKO Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with system upgrades, migrations, and troubleshooting during the interview. Be prepared to discuss specific projects you've worked on and the technologies you've used, such as SQL, networks, and security products.
✨Demonstrate Your Problem-Solving Ability
As a Professional Services Engineer, you'll need to handle escalated issues. Prepare examples of complex technical problems you've solved in the past, focusing on your thought process and the steps you took to resolve them.
✨Emphasise Your Communication Skills
Strong communication is key in this role. Be ready to explain how you've effectively communicated with clients and team members in previous positions. Consider discussing any experiences where you had to simplify complex technical information for non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage technical projects and client support. Think about how you would approach implementing new processes or customising solutions for clients, and be ready to articulate your strategies clearly.
