Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an Operations Administrator, handling customer queries and supporting our operations team.
- Company: We're a rapidly expanding company providing specialised solutions across various sectors in the UK.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and opportunities for progression.
- Why this job: Be part of a dynamic team, enjoy variety in your work, and contribute to our growth.
- Qualifications: Strong organisational skills and previous experience in an administrative or customer-facing role are essential.
- Other info: Flexible working hours may be required occasionally to meet business needs.
The predicted salary is between 22000 - 26000 £ per year.
Salary: £26,000 - £30,000 depending on experience
Location: Mold
About Us: Rapidly expanding company with operations across the UK, offering specialised solutions to a wide range of sectors, including education, social housing, property management, and retail. From basic to large-scale commercial projects, we’re trusted for our quality, reliability, and service.
We’re looking for a highly organised, proactive, and customer-focused Operations Administrator to join our team. This is a full-time, permanent, office-based role working Monday to Friday, 8:00am to 5:00pm. Flexibility may occasionally be required to meet business needs.
Key Responsibilities:
- Customer Service & Communication: Act as a key point of contact for customer queries, providing timely and professional updates via phone and email. Liaise directly with customers regarding job bookings, changes, follow-up work, and general service updates. Follow up with customers post-service to gather feedback and ensure satisfaction. Handle incoming service-related queries and complaints in a calm, helpful, and solution-focused manner. Maintain strong relationships with regular clients and ensure a consistently high level of service delivery.
- Operational Support & Administration: Process and check inspection reports and invoices with accuracy and attention to detail. Enter, update, and manage job and customer data in company databases and CRM systems. Assist with the scheduling of engineer appointments and job tracking to ensure timely service. Monitor and manage incoming emails, ensuring they are forwarded to the correct departments or dealt with promptly. Coordinate internal communications between engineers, sales, and project teams to ensure seamless service delivery. Support the operations team with general administrative duties including document preparation, filing, and data management. Maintain spreadsheets, generate reports, and ensure accuracy in recorded data using Excel. Manage general office tasks including ordering supplies, maintaining stock levels, and supporting overall office efficiency. Answer incoming calls and route them to the relevant team members or handle queries where appropriate.
Requirements:
- Strong organisational skills and a high attention to detail.
- Excellent customer service skills and a friendly, professional manner.
- Confident using Office 365, CRM systems, and other business software.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and work under pressure.
- A proactive and adaptable approach with a willingness to take initiative.
- Previous experience in an administrative or customer-facing office role is essential.
The Benefits:
- 25 Days annual leave plus Bank Holidays
- Additional day off for your birthday
- Continuous training and development opportunities
- Private medical insurance
- Company pension scheme
- Opportunities for progression within the organisation
- Regular team-building events and social activities
- Quarterly recognition awards for outstanding performance
If you’re an organised, customer-focused individual who enjoys variety in your work and wants to be part of a growing team, we’d love to hear from you.
Operations Administrator employer: QiStaff Solutions
Contact Detail:
QiStaff Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Familiarise yourself with the company’s operations and values. Understanding our focus on quality, reliability, and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to discuss your experience in customer service and administration. Think of specific examples where you've successfully managed customer queries or improved operational efficiency, as these are key aspects of the role.
✨Tip Number 3
Showcase your organisational skills by preparing a brief plan on how you would manage multiple priorities in a busy office environment. This will demonstrate your proactive approach and ability to handle pressure.
✨Tip Number 4
Engage with us on social media or through networking events. Building connections with current employees can provide insights into the company culture and may give you an edge in the application process.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles and customer service. Use keywords from the job description, such as 'organised', 'proactive', and 'customer-focused' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills align with the responsibilities listed, such as managing customer queries or handling administrative tasks.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and proficiency with Office 365 and CRM systems. Provide examples of how you've successfully managed multiple priorities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Administrator role.
How to prepare for a job interview at QiStaff Solutions
✨Showcase Your Organisational Skills
As an Operations Administrator, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Demonstrate Customer Service Excellence
Since the role involves direct customer interaction, highlight your customer service experience. Share stories that illustrate your ability to handle queries and complaints effectively while maintaining a professional demeanor.
✨Familiarise Yourself with Relevant Software
The job requires proficiency in Office 365 and CRM systems. Before the interview, brush up on these tools and be ready to discuss how you've used them in previous roles to enhance efficiency and accuracy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to adapt quickly to changing circumstances or resolve conflicts, and be ready to explain your thought process.
