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- Tasks: Be the go-to person for customer accounts and support queries.
- Company: Join a vibrant team in Lightwater, dedicated to excellent customer service.
- Benefits: Enjoy flexible working hours and potential for job extension.
- Why this job: Gain valuable experience in customer relations while enhancing your communication skills.
- Qualifications: Must have strong customer service skills and be proficient in MS Office.
- Other info: Ideal for local candidates with their own transport.
The predicted salary is between 24000 - 36000 £ per year.
Our fantastic client based locally to Lightwater are seeking a temporary Customer Support Administrator to join their busy team for 4 months with a view this could extend. To be considered you must live locally and have your own transport.
Duties:
- Act as main contact for customer accounts, maintaining strong client relationships
- Communicate effectively via email and phone
- Support customer queries
- Prepare and send quotes, raise purchase orders, and assist with billing
- Provide data collation, reporting, and KPI tracking
- Work closely with sales on upsell opportunities
Requirements:
- Excellent customer service and communication skills
- Proactive, organised, and able to manage priorities
- Confident working independently and in a team
- Skilled in MS Office and CRM systems
- Flexible, with a can-do attitude and focus on continuous improvement
Please apply for a chance to be considered.
Contact Detail:
Faith Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the company and its products or services. Understanding what they offer will help you communicate effectively with customers and demonstrate your commitment to providing excellent support.
✨Tip Number 2
Brush up on your MS Office and CRM skills. Since these tools are essential for the role, being proficient will not only boost your confidence but also show that you're ready to hit the ground running.
✨Tip Number 3
Prepare for potential scenarios you might encounter in customer support. Think about how you would handle difficult customer queries or upselling opportunities, as this will showcase your proactive approach during any interviews.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the role.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the duties of a Customer Support Administrator.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to maintain strong client relationships and handle customer queries effectively.
Showcase Your Skills: Make sure to mention your proficiency in MS Office and any CRM systems you have used. Provide specific examples of how you've used these tools to improve customer support or streamline processes.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Use this opportunity to explain why you're a great fit and how your proactive attitude aligns with their focus on continuous improvement.
How to prepare for a job interview at Faith Recruitment
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer support, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your communication skills and any positive outcomes from your interactions.
✨Demonstrate Organisational Abilities
The job requires strong organisational skills, so come ready to discuss how you prioritise tasks and manage your time effectively. You might want to mention any tools or methods you use to stay organised.
✨Familiarise Yourself with MS Office and CRM Systems
Brush up on your MS Office skills and any relevant CRM systems before the interview. Be ready to discuss your experience with these tools and how they can help you in the role.
✨Emphasise Your Proactive Attitude
The company values a can-do attitude and continuous improvement. Prepare to talk about instances where you've taken initiative or suggested improvements in previous roles, showing that you're proactive and adaptable.
