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- Tasks: Lead the customer service team, handling complex queries and supporting management.
- Company: Join a growing West Yorkshire business known for its supportive environment.
- Benefits: Enjoy a modern office, excellent progression opportunities, and a friendly team.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: 3+ years in customer service, ideally in a leadership role, with strong communication skills.
- Other info: Apply with your CV and specify where you found the job listing.
The predicted salary is between 28800 - 43200 £ per year.
Sewell Wallis is working with a well-established, growing West Yorkshire business based in the Bradford area, which is currently looking for an experienced Customer Services Team Leader to join the business and support the customer service team. As Customer Services Team Leader you will play a key role within the Customer Services Team. You will use your experience and expertise to be the first point of contact for complex and technical queries of the team and will provide additional support to the Customer Care and Quality Manager and Customer Services Manager.
What will you be doing?
- Call Centre Management
- Claims Handling
- Complaint Handling
- Call Handling
- Data Handling
- Issue of documentation
What skills are we looking for?
- 3 or more years' experience within customer service, ideally within a team leader/managerial level role
- Strong customer service and communication skills
- Candidate must show strong attention to detail
- Be comfortable working with time constraints and deadlines
What's on offer?
- Modern office located near good transport links
- Excellent long-term progression
- Supportive environment and opportunity to work with a friendly team
Send us your CV below or contact Becky Gibson for more information.
Customer Services Team Leader employer: Sewell Wallis Ltd
Contact Detail:
Sewell Wallis Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader
✨Tip Number 1
Familiarise yourself with the company culture and values of Sewell Wallis. Understanding their approach to customer service will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Prepare specific examples from your previous experience that showcase your leadership skills in customer service. Highlight situations where you've successfully managed a team, resolved complex issues, or improved processes.
✨Tip Number 3
Research common challenges faced in customer service roles, particularly in call centre environments. Being able to discuss these challenges and how you've overcome them will show your expertise and readiness for the role.
✨Tip Number 4
Network with current or former employees of Sewell Wallis on platforms like LinkedIn. They can provide valuable insights into the company and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Customer Services Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, especially any leadership roles. Use specific examples that demonstrate your skills in call handling, claims management, and complaint resolution.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Services Team Leader role. Emphasise your ability to handle complex queries and your experience in managing a team, while also showcasing your strong communication skills.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as attention to detail and the ability to work under pressure. Provide examples of how you've successfully managed deadlines in previous roles.
Follow Application Instructions: When submitting your application, ensure you quote the reference number and specify where you found the job listing. This shows attention to detail and helps the company track your application effectively.
How to prepare for a job interview at Sewell Wallis Ltd
✨Showcase Your Leadership Skills
As a Customer Services Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed a team, resolved conflicts, and motivated your colleagues in previous roles.
✨Prepare for Technical Queries
Since the role involves handling complex and technical queries, brush up on common issues that may arise in customer service. Be ready to discuss how you would approach these situations and provide solutions.
✨Highlight Your Attention to Detail
Attention to detail is key in this role. During the interview, mention specific instances where your meticulous nature has led to improved processes or customer satisfaction. This will show that you understand the importance of accuracy in customer service.
✨Demonstrate Your Communication Skills
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might also want to prepare for role-play scenarios where you can showcase your ability to handle calls and complaints effectively.
