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- Tasks: Support customers via phone and email, process orders, and manage CRM updates.
- Company: Join L & C Consulting, a friendly recruitment agency dedicated to connecting talent with opportunities.
- Benefits: Enjoy a full-time role with a professional environment and flexible working approach.
- Why this job: This role offers a chance to grow in a successful business while making a real impact.
- Qualifications: Previous experience in customer support or sales administration is essential, ideally in technical fields.
- Other info: Commutable from various locations in South Shropshire; we value every applicant.
The predicted salary is between 24000 - 36000 £ per year.
Customer Support Co-ordinator – Permanent – South Shropshire
L & C Consulting are working with a successful, growing organisation near Bridgnorth for a new Customer Support Co-ordinator to join them on a permanent basis. This role will suit a professional, positive and experienced Sales Support Administrator / Customer Support Administrator who is looking for a challenging but rewarding role in a successful business.
Duties will include (but not be limited to):
- Supporting customers with queries (phone & email)
- Create Quotes & Process sales orders
- Arrange despatch of samples and product deliveries
- Take payments
- Update CRM
- Ad hoc admin duties as required
To be considered for this excellent opportunity, you MUST have worked in similar roles – ideally within engineering / technical manufacturing / environment and have a professional & flexible approach to your work as well as excellent communication skills.
Monday to Friday, full time hours. The South Shropshire based site is commutable from Telford, Bridgnorth, Ludlow, Shrewsbury, Wolverhampton, Much Wenlock, Ironbridge etc.
Applicants must be eligible to work in the UK full time without restriction.
Contact Detail:
L&C Employment Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will help you answer customer queries more effectively and demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your CRM skills. Since updating the CRM is a key part of the job, being proficient in popular systems can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle various customer queries or complaints, especially in a technical context, as this will showcase your problem-solving abilities.
✨Tip Number 4
Network with professionals in the engineering or technical manufacturing sectors. Engaging with industry contacts can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you've supported customers, processed orders, or managed CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and professional approach. Mention specific examples of how you've successfully handled customer queries or administrative tasks in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as problem-solving, attention to detail, and flexibility. Mention any experience in engineering or technical environments, as this is preferred.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at L&C Employment Consulting
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Be prepared to demonstrate your ability to handle customer queries effectively, both verbally and in writing. Practice common scenarios you might encounter and how you would respond.
✨Familiarise Yourself with the Company
Research the organisation you're interviewing with. Understand their products, services, and the industry they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Technical Questions
Since the role may involve technical aspects, brush up on relevant knowledge related to engineering or manufacturing. Be ready to discuss how your previous experience aligns with the technical requirements of the position.
✨Demonstrate Flexibility and Professionalism
The job description highlights the need for a flexible approach. Think of examples from your past work where you've adapted to changing situations or handled unexpected challenges. This will illustrate your professionalism and readiness for the role.
