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- Tasks: Support passengers with reduced mobility and provide excellent customer service.
- Company: Join a growing client in the Bournemouth area dedicated to passenger care.
- Benefits: Enjoy a flexible 30-hour work week with a 3 on/3 off shift pattern.
- Why this job: Make a real difference in people's journeys while working in a supportive team environment.
- Qualifications: Must have a full UK driving licence, DBS check, and strong communication skills.
- Other info: Overtime available; training provided during the first week.
We’re currently recruiting for a number of Support Assistants to join our growing client based in the Bournemouth area. If you are looking for a 30 hour week where you will be working to a 3 on/ 3 off pattern on a permanent basis then this is the role for you. As a Support Assistant you’ll play a crucial role in delivering a caring and professional experience for passengers who may have reduced mobility, disabilities, or are otherwise in need of support (e.g., unaccompanied minors).
Your responsibilities will include:
- Assisting passengers in wheelchairs
- Helping with boarding, disembarking, and transfers
- Assisting with lifting and moving passengers (some heavy lifting required)
- Escorting and supervising unaccompanied children
- Providing reassurance and excellent customer service
- Coordinating via email
- Monitoring flight times and schedules
Working Hours for the Support Assistant role:
For your first week while receiving training you will work the below:
- Monday to Friday 8:00 AM – 4:00 PM
Your shift pattern following your training will look like the below:
- 3 days on / 3 days off
- Early: 3:00 AM – 1:00 PM
- Late: 3:00 PM – 1:00 AM
- Overtime available
To be successful for the Support Assistant worker you must:
- Full UK Driving Licence – Essential
- DBS Check – cost reimbursed after start
- Comfortable with manual handling and heavy lifting
- Must have 5 years work history within the UK
- Strong communication and customer service skills
- Basic admin and computer skills (email and spreadsheet use)
- Reliability, professionalism, and a caring nature
- Great level of English
If you are ready to be the friendly face that helps people through their journey then please apply today to join a dynamic team that make a real difference.
Support Assistant employer: Holt Engineering
Contact Detail:
Holt Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of passengers who may require assistance, such as those with reduced mobility or unaccompanied minors. Understanding these requirements will help you demonstrate your empathy and readiness to support them during the interview.
✨Tip Number 2
Highlight any previous experience you have in customer service or support roles, especially if it involves working with vulnerable individuals. Sharing real-life examples can showcase your ability to provide excellent care and reassurance.
✨Tip Number 3
Prepare to discuss your manual handling skills and any relevant training you've received. Being able to confidently talk about your experience with heavy lifting and moving passengers will be crucial for this role.
✨Tip Number 4
Since communication is key in this role, practice articulating your thoughts clearly and professionally. This will not only help you in the interview but also reflect your strong communication skills, which are essential for a Support Assistant.
We think you need these skills to ace Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and support roles. Emphasise any previous work with individuals who have reduced mobility or disabilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others. Mention specific skills that align with the job description, such as communication skills and manual handling experience.
Highlight Relevant Qualifications: If you have a full UK driving licence or have completed a DBS check, make sure to mention these qualifications prominently in your application. They are essential for this role.
Showcase Your Soft Skills: In your application, highlight your reliability, professionalism, and caring nature. Use examples from past experiences to demonstrate how you've provided excellent customer service.
How to prepare for a job interview at Holt Engineering
✨Show Your Caring Nature
As a Support Assistant, your ability to demonstrate empathy and a caring attitude is crucial. Be prepared to share examples from your past experiences where you provided support or assistance to someone in need.
✨Highlight Relevant Experience
Make sure to discuss your previous work history, especially any roles that involved customer service or manual handling. This will show the interviewer that you have the necessary skills and experience for the job.
✨Demonstrate Communication Skills
Strong communication is key in this role. During the interview, practice clear and concise responses, and be ready to explain how you would handle various scenarios involving passengers with reduced mobility or unaccompanied minors.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you understand more about what it takes to succeed as a Support Assistant.
