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- Tasks: Lead the design of CSDM and manage platform requirements for ITAM & ITSM systems.
- Company: Join a forward-thinking firm focused on modernizing technology solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Be at the forefront of ITSM solutions and make a real impact in technology management.
- Qualifications: Bachelor's degree and 10+ years in technology Project/Program Management required.
- Other info: Experience with ServiceNow is essential; strong problem-solving skills are a must.
The predicted salary is between 54000 - 84000 £ per year.
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Lead the design of the Firm’s CSDM (Common Service Data Model) and configuration management database
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Work closely with various groups such as Architecture, Data Manager, Progress Analysis, Platform DevOps and Program implementation teams
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Manage platform requirements for tooling to meet process requirements and adhere to Architecture strategy
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Identify and agree on a path to modernisation on the ITAM & ITSM systems Platform
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Establish a Platform governance framework by generating clearly documented requirements
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Collaborate effectively with project resources not in the same reporting line to achieve common goals
As an ETS Subject Matter Professional, you bring extensive experience in technology Project / Program Management guiding development of ITSM solutions. Your expertise in ServiceNow is essential for this role. You have worked extensively with Incident, Problem, Request, Change, Release, Configuration (CMDB), IT Asset, Knowledge, and Reporting in ServiceNow and/or Flexera. Your excellent problem-solving skills, coupled with a methodical approach to dealing with problems across distributed systems, will be key to your success in this role. Additionally, your strong quantitative and qualitative analytical skills will enable you to creatively and flexibly solve problems.
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Bachelor’s degree with at least 10 years of technology Project / Program Management experience guiding development of ITSM solutions
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Minimum of 3 years of experience with ServiceNow
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Experience working with Incident, Problem, Request, Change, Release, Configuration (CMDB), IT Asset, Knowledge, and Reporting in ServiceNow and/or Flexera
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Excellent problem-solving skills with a methodical approach to deal with problems across distributed systems
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Strong quantitative and qualitative analytical skills with a creative and flexible approach to problem solving
ETS Subject Matter Professional employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ETS Subject Matter Professional
✨Tip Number 1
Familiarize yourself with the Common Service Data Model (CSDM) and configuration management databases. Understanding these concepts will help you demonstrate your expertise during discussions with our team.
✨Tip Number 2
Highlight your experience with ServiceNow, especially in areas like Incident, Problem, and Change Management. Be ready to share specific examples of how you've successfully implemented ITSM solutions in past projects.
✨Tip Number 3
Showcase your problem-solving skills by preparing to discuss complex issues you've resolved in distributed systems. We value a methodical approach, so think of scenarios where your analytical skills made a difference.
✨Tip Number 4
Demonstrate your ability to collaborate across different teams. Prepare examples of how you've worked with diverse groups to achieve common goals, as this is crucial for success in our environment.
We think you need these skills to ace ETS Subject Matter Professional
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the ETS Subject Matter Professional position. Highlight your relevant experience in technology Project/Program Management and your expertise in ServiceNow.
Tailor Your CV: Customize your CV to emphasize your 10+ years of experience in technology Project/Program Management and your specific experience with ITSM solutions. Include details about your work with Incident, Problem, Request, Change, Release, Configuration (CMDB), IT Asset, Knowledge, and Reporting in ServiceNow.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and methodical approach. Use specific examples from your past experiences to demonstrate how you've successfully managed platform requirements and collaborated with diverse teams.
Highlight Analytical Skills: In both your CV and cover letter, make sure to highlight your strong quantitative and qualitative analytical skills. Provide examples of how you've creatively solved problems in distributed systems to show your flexibility and innovative thinking.
How to prepare for a job interview at Robert Walters
✨Showcase Your ServiceNow Expertise
Make sure to highlight your experience with ServiceNow during the interview. Be prepared to discuss specific projects where you utilized Incident, Problem, Request, Change, and Configuration Management functionalities. This will demonstrate your hands-on knowledge and how it aligns with the company's needs.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex problems you've solved in previous roles, especially those involving distributed systems. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and methodical approach.
✨Understand the Governance Framework
Familiarize yourself with governance frameworks related to ITSM and ITAM. Be ready to discuss how you would establish a platform governance framework and document requirements clearly, as this is crucial for the role.
✨Collaborative Mindset
Since collaboration with various teams is essential, prepare to share experiences where you successfully worked with cross-functional teams. Highlight your communication skills and ability to achieve common goals despite differing reporting lines.
