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- Tasks: Become the voice of RMG, helping customers with their property queries via phone, email, and chat.
- Company: Join RMG, a leading property management company managing over 144,000 households across the UK.
- Benefits: Enjoy 27 days holiday, free parking, bonuses, and a comprehensive healthcare cashback plan.
- Why this job: Be part of a supportive team with ongoing training and career development opportunities.
- Qualifications: No experience needed; just bring a positive attitude and excellent communication skills.
- Other info: Flexible shift patterns in a 24/7 operation, ensuring work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. RMG is growing and its Customer Service Contact Centre has exciting opportunities for Contact Centre Advisors to join our supportive team based in Northwich.
As a Contact Centre Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.
Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don’t miss any valuable training and you’re able to put into practice what you have learnt. Once you finish training, the support and learning doesn’t end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.
More about your role
You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.
What hours will you be working?
Our Customer Service Centre is a 24/7 operation to ensure we’re always available to respond to customer’s queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.
More about you
We’re looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG. It’s a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.
Ideally, we’re looking for…
- First class customer service skills, where providing a great service just comes naturally to you!
- Excellent communication skills both written and verbal
- Able to carry out instructions quickly and accurately and the confidence to ask if unsure
- Good organisational skills with the ability to work to deadlines
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:
- 27 days holiday plus Bank Holidays
- Free onsite parking
- Potential to earn Bonus
- Fantastic reward and recognition scheme that recognises exceptional customer service
- Career Development and extensive opportunities to progress
- Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support
- Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives
- A comprehensive induction / training period – so you know you will be confident when speaking with customers
What’s next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team.
If you are a recruitment agency please note we operate a PSL and do not take cold calls.
At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Contact Centre Advisor employer: Residential Management Group
Contact Detail:
Residential Management Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Familiarise yourself with RMG's values and mission. Understanding what the company stands for will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident and prepared to handle various queries effectively.
✨Tip Number 3
Research Salesforce, the system used by RMG. Familiarising yourself with its features and functionalities can give you an edge, as it shows your initiative and readiness to adapt to their tools.
✨Tip Number 4
Be ready to discuss your approach to teamwork and collaboration. Since the role involves supporting colleagues and working within a team, sharing examples of how you've successfully worked with others can demonstrate your fit for the culture at RMG.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Contact Centre Advisor. Emphasise your communication skills, ability to build rapport, and any previous experience in handling customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at RMG and how your skills and attitude make you a great fit for their team.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as excellent communication, empathy, and organisational abilities. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Residential Management Group
✨Show Your Customer Service Skills
As a Contact Centre Advisor, demonstrating your customer service skills is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone. This will show that you have the right attitude and skills for the role.
✨Practice Active Listening
During the interview, make sure to practice active listening. This means paying close attention to the interviewer’s questions and responding thoughtfully. It reflects your ability to understand customer needs, which is essential for the role.
✨Familiarise Yourself with Salesforce
Since the role involves using Salesforce, it would be beneficial to familiarise yourself with the platform beforehand. Even if you haven't used it before, showing that you’ve done some research can impress the interviewers and demonstrate your willingness to learn.
✨Ask Insightful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the team dynamics, training processes, or opportunities for career development. Asking questions shows your genuine interest in the role and the company.
