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- Tasks: Assist clients with personalised aesthetic care plans and ensure a positive experience.
- Company: Join a leading spa focused on enhancing client wellness and beauty.
- Benefits: Earn $20-$25/hr, plus bonuses, medical benefits, and free services.
- Why this job: Be part of a vibrant team that values relationships and personal growth in aesthetics.
- Qualifications: 3+ years in sales; passion for aesthetics; strong communication skills.
- Other info: Flexible hours, community engagement, and opportunities for professional development.
Our Spa client is seeking a client-facing and consultative Assistant Spa Coordinator with a proven track record of success. The Assistant Spa Coordinator is responsible for ensuring a positive patient experience. The ideal candidate will bring excellent customer service skills, credibility, and high integrity and can create lasting relationships with patients built on trust. A love of all things aesthetics with an interest in creating a highly customizable aesthetic care plan for their patients to help them look, feel and be their best!
FTE hourly role: $20-$25 an hour plus substantial monthly sales bonuses
Hours: Tues-Fri 10a-7p, Sat 10a-3p
Locations: Burlington, Shrewsbury, or Framingham, MA
The Assistant Coordinator is responsible for:
- Educating patients and potential patients on our services, and laying out a treatment plan with them that is highly customized to assist them in looking, feeling and being their best
- Selling the value of our services to our patients when they visit our clinic during their consultations and treatments
- Following up with previous patients to continue to cultivate a relationship with them and renew their interest
- Creating partnerships in the community and cultivating lasting relationships with patients
- Supporting and participating in outbound marketing activities with a goal of developing synergistic partnerships with local complementary businesses
- Managing and overseeing daily clinic operations ranging from accounting, scheduling, sales, marketing, client retention, inventory management and check in/out of patients on our software/platform
- Greeting patients in a friendly manner as they enter the clinic, answering incoming calls, patient scheduling and pre and post visit communication
- Processing through patient charts to ensure they have a highly developed treatment plan, adjusting when necessary, and ensuring payments have been made for services
- Evaluating guests’ suitability for laser, aesthetic and other non-surgical cosmetic services
- Knowledgeable in treatment protocols and all services offered plus retail product lines
- Other duties as assigned
Competitive compensation and bonus opportunities:
- Medical, dental, and vision benefits
- Paid time off
- Employees can receive free services
- Additional discounted cosmetic services for employee and family
- Cosmetic product discounts
- 401K
- Company-paid training
Qualifications:
- 3+ years of sales experience (some business to consumer preferred)
- Preferred but not limited to the following industry experience: Esthetic, Cosmetic, Health & Wellness, Weight Loss, Hair Restoration, Plastic Surgery, Med Spa, Lasik, PR and marketing, Fitness or related industries
- Experienced in building relationships with patients that have a lasting value
- Proven track record of exceeding annual revenue and profit targets by building relationships
- Extensive and successful commitment to exceeding customer expectations
- Exceptional interpersonal and communication skills
- Must be a self-starter and highly motivated
- Esthetician or Medical Aesthetician license is a preferred but NOT required for this role
- A love of Aesthetics and a desire to grow in the industry
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Health Care Provider, Sales, and Administrative
Industries: Wellness and Fitness Services, Hospitals and Health Care, and Retail Health and Personal Care Products
Spa Coordinator employer: The Judge Group
Contact Detail:
The Judge Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in aesthetics and wellness. This knowledge will not only help you during interviews but also demonstrate your passion for the industry, which is crucial for a role like Spa Coordinator.
✨Tip Number 2
Network with professionals in the health and wellness sector. Attend local events or join online forums to connect with others in the field. Building relationships can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Prepare to discuss your sales experience in detail. Think of specific examples where you've exceeded targets or built strong client relationships, as these are key aspects of the Spa Coordinator role.
✨Tip Number 4
Showcase your customer service skills during any interactions with the company. Whether it's through emails or phone calls, being friendly and professional can leave a lasting impression on the hiring team.
We think you need these skills to ace Spa Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in the aesthetics or wellness industry. Use specific examples to demonstrate your success in building relationships with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for aesthetics and your ability to create customised care plans. Mention any relevant experience and how it aligns with the responsibilities of the Spa Coordinator role.
Highlight Interpersonal Skills: In your application, emphasise your exceptional interpersonal and communication skills. Provide examples of how you've successfully interacted with clients and built lasting relationships in previous roles.
Showcase Sales Achievements: Include specific metrics or achievements related to sales targets you have exceeded in past positions. This will demonstrate your capability to contribute to the clinic's revenue goals.
How to prepare for a job interview at The Judge Group
✨Showcase Your Customer Service Skills
As a Spa Coordinator, you'll need to demonstrate excellent customer service skills. Prepare examples of how you've successfully handled client interactions in the past, focusing on building trust and creating positive experiences.
✨Know the Services Inside Out
Familiarise yourself with the spa's services and treatment protocols. Be ready to discuss how you would educate patients about these offerings and create customised care plans that meet their needs.
✨Highlight Your Sales Experience
Since the role involves selling services, be prepared to talk about your sales experience. Share specific instances where you've exceeded sales targets or built lasting relationships with clients that led to repeat business.
✨Demonstrate Your Community Engagement Skills
The job requires creating partnerships within the community. Think of ways you've previously engaged with local businesses or communities and be ready to share your ideas on how to cultivate these relationships effectively.
