IT Technician

Are you a tech-savvy problem solver with a passion for customer service and continuous improvement?
We’re recruiting on behalf of a well-established organisation for an IT Technician to join their collaborative and forward-thinking ICT team. This is a temporary, full-time role, working Monday to Friday, 37 hours per week on-site, with an hourly rate of £14–£15, depending on experience.
In this varied role, you’ll provide technical support in line with IT Service Management best practices, working across 1st, 2nd, and 3rd line issues. You’ll play a vital part in maintaining day-to-day ICT operations, supporting end-users, and contributing to key projects that shape the future of digital services across the organisation.
What You’ll Be Doing:

• Deliver high-quality ICT support, resolving incidents and service requests efficiently.
• Provide 1st–3rd line support across a wide range of systems and hardware.
• Contribute to ICT projects, supporting implementation and system development.
• Maintain and support ICT hardware and applications, including system administration tasks.
• Manage access permissions, ensuring appropriate authorisation and security protocols.
• Work collaboratively with internal teams and third-party suppliers to resolve issues.
• Produce user guides, documentation, and provide training when needed.
• Provide cover and support to the ICT Service Desk, ensuring clear communication and a customer-first approach.

What We’re Looking For:

• Experience in a multi-level IT support role (1st–3rd line).
• Strong troubleshooting skills across both hardware and software environments.
• Understanding of ITIL principles or service management best practices.
• Excellent communication and organisational skills.
• A proactive, collaborative approach to service delivery.
• Ability to work independently and as part of a wider team.

Why Apply?

• Join a values-driven team focused on positive impact and service excellence.
• Be part of projects that drive innovation and business improvement.
• Work in a supportive environment that promotes learning and development.

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