Line Service Technician (Part Time, 1st Shift) - STL

This position requires availability on Sunday, Monday and Tuesday with shifts scheduled from 7:00 am - 5:00 pm.

A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company's policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO).

Persons employed as an LST are expected to:

• Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests.
• Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met.
• Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing.
• Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
• Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests.
• Maintain safe, clean and secure ramps and operations.
• Drive a shuttle vehicle with passengers and/or luggage and cargo.
• Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location.
• Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.
• Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times.
• Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job.
• Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.
• Create accurate records pertaining to time worked and activities and services performed.
• Abide by emergency response procedures when/if critical events occur.
• Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
• Perform other duties as requested.

Responsibilities include:

• Safely and accurately conduct flight line operations in accordance with established policies and procedures.
• Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled.
• This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
• Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
• Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars.
• Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights.
• Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
• Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
• Ability to prioritize and perform multiple tasks simultaneously.
• Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity.
• Independently and proactively prepare for arriving/departing aircraft, identify and perform open job tasks; and immediately speak up and/or point out observed safety concerns to all stakeholders.

Qualifications:

• High school diploma or general education degree (GED).
• Minimum of 18 years of age.
• A valid state driver's license. In some locations a commercial driver's license (CDL) is required as dictated by local regulations and business needs.
• Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
• Must be legally authorized to work in the country of employment.
• Ability to successfully and timely complete Signature's training programs.
• Ability to pass a color vision test for purposes of inspecting aviation fuel.
• Ability to use a computer and email, including pass computer-based training modules.
• Excellent verbal and written communication skills, and for safety-sensitive tasks, in English.
• Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
• Ability to work flexible schedules, including night, holiday and weekend shifts and in various weather conditions.
• Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training.

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

About Us: With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development.

Our Benefits include:

• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks