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- Tasks: Welcome guests, manage check-ins/outs, and ensure a memorable experience.
- Company: Join the Imperial Hotel Lounge & Terrace in beautiful Tenby, Pembrokeshire.
- Benefits: Enjoy discounted stays, meals on duty, and exclusive retail/dining discounts.
- Why this job: Perfect for those wanting to grow in hospitality with a supportive team culture.
- Qualifications: Excellent communication skills and customer service experience required.
- Other info: Part-time role with flexible hours, ideal for students or those seeking entry-level positions.
Join us at Imperial Hotel Lounge & Terrace as a Guest Service Assistant Front Office in Swansea.
Location: Imperial Hotel, Tenby, nestled in the historic heart of Pembrokeshire, overlooking South Beach.
Role Overview: As a Guest Service Assistant, you will warmly welcome guests, manage check-ins and check-outs, handle reservations, and ensure a memorable guest experience. You will maintain high standards, collaborate with colleagues, and provide exceptional customer service. Flexibility to support other areas such as Food & Beverage and Housekeeping is desirable.
Qualifications:
- Excellent communication skills.
- Experience in Reception or customer-facing roles.
- Strong IT and telephone skills.
- Problem-solving skills and attention to detail.
Benefits:
- Colleague rate of £30 BB per night; £60 BB for Friends & Family.
- Milestone employment celebrations.
- 50% off Food & Beverage in our hotels.
- Meals on duty provided.
- Access to Hospitality Rewards and retail/dining discounts.
- Employee Assistance Programme and online GP services.
- Quarterly recognition and annual celebrations.
Job Details: Type: Part-time, 35 hours/week. Seniority Level: Entry level. Job Function: Administrative. Industry: Hotels and Motels.
This role is ideal for someone with customer service experience, looking to develop skills in Front Office, Food & Beverage, or Housekeeping. The role reports to the Guest Service Manager Front of House.
Guest Service Assistant Front Office - Swansea employer: Imperial Hotel, Lounge & Terrace
Contact Detail:
Imperial Hotel, Lounge & Terrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant Front Office - Swansea
✨Tip Number 1
Familiarise yourself with the Imperial Hotel and its offerings. Knowing the hotel’s amenities, services, and local attractions will help you engage with guests and provide them with tailored recommendations.
✨Tip Number 2
Practice your communication skills by role-playing common guest interactions. This will boost your confidence in handling check-ins, check-outs, and addressing guest inquiries effectively.
✨Tip Number 3
Showcase your flexibility by being open to learning about other departments like Food & Beverage and Housekeeping. This willingness can set you apart as a candidate who is ready to contribute to the team.
✨Tip Number 4
Network with current or former employees of the Imperial Hotel. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Guest Service Assistant Front Office - Swansea
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Guest Service Assistant position. Tailor your application to highlight relevant experience in customer service and any specific skills mentioned.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in reception or customer-facing roles. Emphasise your communication skills, IT proficiency, and problem-solving abilities, as these are crucial for the role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the hotel. Mention how your background aligns with the job requirements and provide examples of how you've delivered exceptional customer service in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a Guest Service Assistant.
How to prepare for a job interview at Imperial Hotel, Lounge & Terrace
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved issues, demonstrating your communication and problem-solving skills.
✨Familiarise Yourself with the Hotel
Before the interview, take some time to research the Imperial Hotel and its offerings. Understanding the hotel's history, location, and services will help you answer questions more confidently and show your genuine interest in the role.
✨Demonstrate Flexibility
This role requires flexibility to support various areas like Food & Beverage and Housekeeping. Be ready to discuss how you've adapted to different roles or tasks in previous jobs, highlighting your willingness to learn and assist wherever needed.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your enthusiasm for the position. Ask about the team dynamics, training opportunities, or what a typical day looks like for a Guest Service Assistant. This not only helps you gauge if the role is right for you but also leaves a positive impression.
