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- Tasks: Be the friendly face for residents, ensuring a welcoming experience and seamless operations.
- Company: Join one of the UK's leading residential landlords revolutionising renting with outstanding service.
- Benefits: Enjoy a dynamic work environment with opportunities for community engagement and personal growth.
- Why this job: Make a real difference in residents' lives while working in a supportive, people-focused team.
- Qualifications: Customer-facing experience, great communication skills, and a passion for top-tier service are essential.
- Other info: Ideal for those looking to thrive in the Build to Rent sector and enhance community connections.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer service and looking for your next opportunity in the thriving Build to Rent (BTR) sector? One of the UK’s leading residential landlords is seeking a Resident Services Associate to join their dynamic front-of-house team in Tottenham. This is a unique chance to become part of an award-winning organisation that is revolutionising renting through outstanding service and community engagement.
Why Join?
Join a team that puts people at the heart of everything. You’ll be the friendly face for residents, ensuring they feel at home from day one — all while contributing to the seamless operation of a high-quality rental development.
What You’ll Be Doing:
- Acting as a key point of contact for residents throughout their journey
- Enhancing resident satisfaction through the company’s five-star service framework: Respond, Communicate, Personalise, Care, and Respect
- Building strong relationships with residents and local partners
- Supporting the delivery of exceptional property management and customer service
- Promoting community engagement and collaboration across teams
You’ll Excel In This Role If You:
- Have customer-facing experience in hospitality or property sectors
- Are a confident communicator with great interpersonal skills
- Enjoy working as part of a close-knit team
- Are proactive, positive, and thrive on making a difference
- Have an eye for detail and a passion for delivering top-tier service
- Experience in events or community engagement
- Knowledge of Health & Safety compliance
- Customer service or property-related qualifications
Resident Services Associate employer: Cobalt Recruitment
Contact Detail:
Cobalt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Associate
✨Tip Number 1
Familiarise yourself with the Build to Rent sector and the specific challenges it faces. Understanding the nuances of this industry will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals already working in the property management or hospitality sectors. Attend local events or join online forums to connect with others in the field, as personal referrals can significantly boost your chances of landing an interview.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you went above and beyond for a customer, as this will highlight your ability to deliver the five-star service that the company values.
✨Tip Number 4
Research the company’s community engagement initiatives and be ready to discuss how you can contribute. Showing that you understand their mission and are eager to promote collaboration will set you apart from other candidates.
We think you need these skills to ace Resident Services Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer-facing experience, particularly in hospitality or property sectors. Emphasise your interpersonal skills and any specific achievements that demonstrate your ability to enhance resident satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention how your values align with the company's focus on community engagement and their five-star service framework.
Highlight Relevant Experience: In your application, be sure to detail any experience you have in events or community engagement. This will show your potential employer that you understand the importance of building strong relationships with residents and local partners.
Showcase Your Proactivity: Demonstrate your proactive nature in your application. Provide examples of how you've taken initiative in previous roles to improve customer experiences or contribute to team success.
How to prepare for a job interview at Cobalt Recruitment
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering exceptional customer service, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond to ensure customer satisfaction, especially in hospitality or property sectors.
✨Demonstrate Your Communication Abilities
As a Resident Services Associate, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. You might want to prepare answers that reflect your ability to respond, communicate, personalise, care, and respect residents' needs.
✨Emphasise Teamwork and Collaboration
This role requires working closely with a team. Be ready to discuss your experiences in collaborative environments. Share how you’ve contributed to team success and how you handle conflicts or challenges within a group setting.
✨Research the Company and Its Values
Understanding the company's mission and values is crucial. Familiarise yourself with their five-star service framework and be prepared to discuss how you can embody these principles in your role. This shows genuine interest and alignment with their goals.
