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- Tasks: Diagnose and resolve IT issues, implement system changes, and conduct audits.
- Company: Join IP Integration, a leader in intelligent contact center and IT solutions with 20 years of experience.
- Benefits: Enjoy a mix of onsite and remote work, plus opportunities for training and knowledge sharing.
- Why this job: Be part of a culture that values people and invests in exceptional customer experiences.
- Qualifications: Advanced networking skills, proficiency in Microsoft tools, and strong problem-solving abilities required.
- Other info: Expect to join an on-call rota when working remotely.
The predicted salary is between 28800 - 43200 £ per year.
Technical Support Engineer – Onsite
Diagnose and resolve issues with networking, physical switching, access points (APs), server support, Microsoft Modern Workplace tools, and other IT infrastructure. System Configuration:
~ Implement configuration changes and updates as part of service requests, ensuring systems are optimized and functional.
Monitor systems using alerts, notifications, and monitoring tools to identify and resolve potential issues proactively. Conduct system audits and health checks to optimize performance.
Training & Knowledge Sharing:
~ Contribute to internal knowledge sharing through training sessions, knowledge articles, runbooks, and webinars.
The role will 80% onsite, 20% remote, with the expectation to join an on call rota when based remotely.
Good understanding of ITIL practices and processes.
Advanced networking expertise, including LAN, WAN, VLANs, and physical switching.
Proficiency in troubleshooting networking protocols using tools like Wireshark.
Strong knowledge of server support, optimization, and virtual environments such as VMware.
Experience working with Microsoft Modern Workplace tools, including Office 365, SharePoint, OneDrive, Teams, and Intune.
Proficiency in deploying and troubleshooting within Windows and Linux operating systems.
This role requires technical expertise, strong problem-solving skills, and a commitment to delivering exceptional customer support to ensure the reliability and performance of IT infrastructure.
IP Integration is dedicated to creating intelligent contact centre and IT solutions and supporting services which are unrivalled in the industry. Our breadth of knowledge and experience spans products and services from the world’s leading information and communication technology vendors; We are an agile, highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture – putting people at the heart of everything we do.
Remote Technical Support Engineer employer: IP Integration
Contact Detail:
IP Integration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Technical Support Engineer
✨Tip Number 1
Familiarize yourself with the specific tools and technologies mentioned in the job description, such as Wireshark for troubleshooting networking protocols. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you successfully diagnosed and resolved technical issues. Be ready to discuss these scenarios during the interview to demonstrate your expertise.
✨Tip Number 3
Since the role involves training and knowledge sharing, think about how you can contribute to this aspect. Prepare ideas for training sessions or knowledge articles that you could implement if hired, highlighting your commitment to team collaboration.
✨Tip Number 4
Research IP Integration and their approach to customer experience and IT solutions. Understanding their company culture and values will help you align your answers during the interview and show that you're a great fit for their team.
We think you need these skills to ace Remote Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Engineer position. Highlight the key responsibilities and required skills, such as networking expertise and proficiency in Microsoft Modern Workplace tools, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with troubleshooting networking protocols, server support, and any relevant ITIL practices. Use specific examples that demonstrate your problem-solving skills and technical expertise.
Showcase Your Communication Skills: Since the role involves training and knowledge sharing, it's important to highlight your ability to communicate complex technical information clearly. Mention any previous experience in conducting training sessions or creating knowledge articles.
Tailor Your Application: Customize your cover letter to reflect your enthusiasm for the company and the role. Mention how your values align with the company's commitment to customer experience and culture, and express your eagerness to contribute to their success.
How to prepare for a job interview at IP Integration
✨Showcase Your Technical Skills
Be prepared to discuss your experience with networking, server support, and Microsoft Modern Workplace tools. Highlight specific examples where you successfully diagnosed and resolved technical issues.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your thought process when troubleshooting a problem. Use real-life scenarios to illustrate how you approach challenges and find solutions.
✨Familiarize Yourself with ITIL Practices
Since the role requires a good understanding of ITIL practices, make sure you can explain how you've applied these principles in previous roles. This will show your alignment with the company's operational standards.
✨Prepare for Knowledge Sharing Discussions
The position involves training and knowledge sharing. Think of ways you've contributed to team learning in the past, whether through training sessions or creating documentation, and be ready to share those experiences.
