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- Tasks: Diagnose and resolve IT issues, implement system changes, and conduct audits.
- Company: Join IP Integration, a leader in intelligent contact center and IT solutions with 20 years of experience.
- Benefits: Enjoy a mix of onsite and remote work, plus opportunities for training and knowledge sharing.
- Why this job: Be part of a culture that values people and invests in exceptional customer experiences.
- Qualifications: Strong networking skills, proficiency in Microsoft tools, and experience with Windows and Linux systems required.
- Other info: Expect to join an on-call rota when working remotely.
The predicted salary is between 36000 - 60000 £ per year.
Technical Support Engineer – Onsite
Diagnose and resolve issues with networking, physical switching, access points (APs), server support, Microsoft Modern Workplace tools, and other IT infrastructure. System Configuration:
~ Implement configuration changes and updates as part of service requests, ensuring systems are optimized and functional.
Monitor systems using alerts, notifications, and monitoring tools to identify and resolve potential issues proactively. Conduct system audits and health checks to optimize performance.
Training & Knowledge Sharing:
~ Contribute to internal knowledge sharing through training sessions, knowledge articles, runbooks, and webinars.
The role will 80% onsite, 20% remote, with the expectation to join an on call rota when based remotely.
Good understanding of ITIL practices and processes.
Advanced networking expertise, including LAN, WAN, VLANs, and physical switching.
Proficiency in troubleshooting networking protocols using tools like Wireshark.
Strong knowledge of server support, optimization, and virtual environments such as VMware.
Experience working with Microsoft Modern Workplace tools, including Office 365, SharePoint, OneDrive, Teams, and Intune.
Proficiency in deploying and troubleshooting within Windows and Linux operating systems.
This role requires technical expertise, strong problem-solving skills, and a commitment to delivering exceptional customer support to ensure the reliability and performance of IT infrastructure.
IP Integration is dedicated to creating intelligent contact centre and IT solutions and supporting services which are unrivalled in the industry. Our breadth of knowledge and experience spans products and services from the world’s leading information and communication technology vendors; We are an agile, highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture – putting people at the heart of everything we do.
Technical Support Engineer- Remote employer: IP Integration
Contact Detail:
IP Integration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer- Remote
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as networking protocols and Microsoft Modern Workplace tools. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you successfully diagnosed and resolved technical issues. Be ready to discuss these scenarios during the interview to demonstrate your expertise.
✨Tip Number 3
Engage with the company’s online presence, such as their social media or blog. This will not only give you insights into their culture but also help you tailor your conversations during interviews to align with their values and mission.
✨Tip Number 4
Prepare to discuss ITIL practices and how they apply to your work. Understanding these processes will show that you are aligned with the company's commitment to exceptional customer support and operational excellence.
We think you need these skills to ace Technical Support Engineer- Remote
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Engineer position. Highlight the key responsibilities and required skills, such as networking expertise and proficiency in Microsoft Modern Workplace tools, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with troubleshooting networking protocols, server support, and any relevant ITIL practices. Use specific examples that demonstrate your problem-solving skills and technical expertise.
Showcase Your Skills: Include any certifications or training related to networking, server management, or Microsoft tools. Mention your familiarity with tools like Wireshark and your experience with both Windows and Linux operating systems to stand out.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your passion for customer support and your commitment to optimizing IT infrastructure. Discuss how your background aligns with the company's values and their focus on customer experience.
How to prepare for a job interview at IP Integration
✨Showcase Your Technical Skills
Be prepared to discuss your experience with networking, server support, and Microsoft Modern Workplace tools. Highlight specific examples where you successfully diagnosed and resolved technical issues.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you proactively identified potential issues and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarize Yourself with ITIL Practices
Since a good understanding of ITIL practices is essential for this role, brush up on key concepts and be ready to discuss how you've applied them in previous positions.
✨Emphasize Team Collaboration and Knowledge Sharing
Discuss your experience in training others or contributing to knowledge sharing within your team. Mention any webinars or articles you've created that demonstrate your commitment to continuous learning and collaboration.
