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- Tasks: Provide 1st-2nd line IT support and assist end users daily.
- Company: Join a dynamic team in Leeds focused on tech support and user satisfaction.
- Benefits: Enjoy a Monday to Friday schedule with opportunities for career growth.
- Why this job: Perfect for tech enthusiasts eager to learn and make an impact in IT.
- Qualifications: Basic knowledge of Windows, Office 365, and troubleshooting skills required.
- Other info: We're excited to invest in your career development!
The predicted salary is between 24000 - 36000 £ per year.
1st-2nd Line Support / Service Desk Analyst / IT Support – Based in Leeds - Mon – Fri needed to provide end user support.
As 1st-2nd Line Support / Service Desk Analyst / IT Support you should have some of the following skills:
- Microsoft Windows 10/11
- Microsoft Office 365
- Active Directory
- Group Policy
- SCCM
or be willing and proactive in upskilling yourself.
Successful 1st-2nd Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting/diagnostic ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself.
Any 1st-2nd Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage.
Apply now we are waiting to invest in your career!
Service Desk Analyst employer: Solutions financial management
Contact Detail:
Solutions financial management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Microsoft Windows 10/11 and Office 365. Having hands-on experience or even completing online courses can give you a significant edge during the interview.
✨Tip Number 2
Showcase your communication skills by preparing to discuss past experiences where you've successfully resolved user issues. Be ready to explain your thought process and how you approached troubleshooting, as this will demonstrate your logical reasoning abilities.
✨Tip Number 3
Highlight any previous experience where you’ve added value to a team or been the go-to person for support. This could be through examples of mentoring colleagues or leading projects, which will illustrate your resourcefulness and ambition.
✨Tip Number 4
Adopt a growth mindset by expressing your willingness to learn and upskill. Mention any relevant certifications or training you’re pursuing, as this shows your commitment to personal and professional development, which is highly valued in this role.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd line support. Include specific examples of how you've used Microsoft Windows 10/11, Microsoft Office 365, and any other relevant technologies mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, emphasise your communication skills and troubleshooting abilities. Share a brief story about a time you successfully resolved a technical issue or added value to a team, showcasing your resourcefulness and growth mindset.
Highlight Your Willingness to Upskill: Mention any relevant courses or certifications you are pursuing or plan to pursue, especially in areas like Active Directory, Group Policy, or SCCM. This shows your proactive attitude towards personal development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Desk Analyst role.
How to prepare for a job interview at Solutions financial management
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Windows 10/11, Microsoft Office 365, and any other relevant tools like Active Directory or SCCM. Be prepared to discuss specific scenarios where you've used these skills effectively.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your troubleshooting process. Use examples from past experiences to illustrate how you approach diagnosing and resolving issues, showcasing your logical thinking and resourcefulness.
✨Communicate Clearly and Confidently
Excellent communication is key for a Service Desk Analyst. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. This will demonstrate your ability to connect with end-users effectively.
✨Emphasise Your Growth Mindset
Express your willingness to learn and upskill yourself. Share any plans you have for further training or certifications, and discuss how you stay updated with industry trends. This shows your ambition and commitment to personal development.
