Associate Manager, Client Services

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Wasserman Live specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music, entertainment and culture. Working with the world’s most iconic properties and brands, we elevate live events to make them unforgettable.

Wasserman Live exists to create impact by challenging convention. We do this because it produces work for our clients that is more meaningful, memorable and measurable. Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our differences. We are looking for individuals who want to put their hand up and challenge convention to create something exciting, bigger and better each and every time.

The role sits within our Brand Experience Division at Wasserman Live, working on established brands both in and out of sport. The role is varied across multiple accounts throughout the year, and as a key member of the team, you will be involved in the planning and delivery of events from start to finish, always striving to create best in class brand experiences for our clients. This will be a hybrid working role, working from both our London and Orpington office.

Responsibilities:

• Development and management of own relationship with suppliers, clients and partners
• Support on project scoping, budgeting and building out initial proposals
• Admin support to account leads such as research, requesting quotes, raising POs, processing invoices and team logistics support
• Efficient meeting management, preparation and write up of notes and actions, ensuring they are shared with the client and other stakeholders in a timely manner
• Ownership of project timelines ensuring deadlines are clearly communicated and adhered to
• Co-ordinate and manage staffing partners, production suppliers and any other third parties engaged for the delivery of projects
• Assistance with financial elements of accounts – budget tracking, POs, supplier invoicing/cost management
• Event activation – involved in all aspects of the events including venue sourcing, staffing, branding, creative execution, on-site support and supplier communications
• Deliver well written presentations in both content and narrative
• Ownership of post event report and creation of robust case studies
• Upwardly manage communication and information flow to line manager and account team
• Build strong relationships and foster good team spirit internally and amongst client teams
• Draw upon experience from across Wasserman Live where relevant, to optimise quality of work provided on the account
• Develop and maintain an understanding of market trends for client’s business
• Lead by example: set standards and ensure best practice and high quality of work
• Proactively seek ways to grow the account by becoming an ambassador of Wasserman Live services so they are front of mind when opportunities present themselves

The skills and experience you need:

• Experiential / live events experience knowledge, both planning and on site is preferred
• Financial and budget management experience is preferred but not essential
• Excellent planning and project management skills
• Excellent communication skills – verbal and written
• Creative thinking - the ability to come up with forward thinking experiential ideas
• Strong attention to detail
• Ability to multi-task; you will be working across a number of activations with tight deadlines
• Ability to think on your feet and take appropriate actions to resolve any unforeseen issues as they arise
• Ability to enthuse and motivate others
• Presentation skills (both writing and delivery), internally and to clients / suppliers including use of Microsoft PowerPoint

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.