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- Tasks: Engage with customers over the phone, addressing their billing needs and finding solutions together.
- Company: Join EE, a leading telecommunications company committed to customer satisfaction and employee development.
- Benefits: Enjoy flexible hours, competitive pay, discounts on products, online GP access, and generous family leave.
- Why this job: Make a real impact while developing your skills in a supportive and dynamic team environment.
- Qualifications: No specific qualifications required; just bring your life experience and a passion for helping others.
- Other info: Part-time evening shifts with opportunities for home working and career progression.
The predicted salary is between 12000 - 13000 £ per year.
Part time: Permanent - 20 Hours per week
Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
- Monday 16:45-21:00
- Tuesday 16:45-21:00
- Wednesday 16:45-21:00
- Thursday 16:45-21:00
- Friday 16:45-21:00
- Saturday OFF
- Sunday OFF
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Merthyr? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career.
What are you waiting for?
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part-time Evenings
✨Tip Number 1
Familiarise yourself with the company culture at StudySmarter and EE. Understanding our values and how we support our employees can help you align your responses during any interviews or conversations with us.
✨Tip Number 2
Prepare to discuss your life experiences that demonstrate resilience and problem-solving skills. Think of specific examples where you've successfully navigated challenging situations, as these will be valuable in a customer service role.
✨Tip Number 3
Showcase your communication skills by engaging with us on social media or through our website. This not only demonstrates your interest but also gives you a chance to understand our customer interactions better.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding the part-time evening shifts. Highlighting your willingness to adapt to the schedule can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor - Part-time Evenings
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that showcases your customer service skills. Include any life experiences that demonstrate resilience and relationship-building, as these are key qualities for the role.
Craft a Compelling Cover Letter: Write a cover letter that connects your personal experiences to the job requirements. Emphasise how your life skills can help you navigate challenging situations and provide excellent customer service.
Highlight Flexibility: Since the role offers flexible working hours, mention your availability and willingness to adapt to the part-time shift pattern. This shows that you are committed to meeting the company's needs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Highlight any relevant life experiences that demonstrate your resilience and ability to handle challenging situations. Whether it's raising a family or building relationships, these skills are invaluable in customer service.
✨Understand the Role
Familiarise yourself with the specifics of the Customer Service Advisor role. Be prepared to discuss how you can meet customer needs and contribute to finding the best outcomes for them.
✨Emphasise Flexibility
Since the role offers flexible working hours, express your willingness to adapt to the part-time shift pattern. Mention any previous experience you have with flexible schedules or managing work-life balance.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role, and it gives you a chance to learn more about the team culture and support available.
