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- Tasks: Assist customers with banking queries via phone, email, chat, and social media.
- Company: Join a fast-growing financial services company that values and develops its staff.
- Benefits: Enjoy hybrid working after training, flexible shifts, and career development opportunities.
- Why this job: Perfect for night owls seeking a rewarding role in customer service with a supportive culture.
- Qualifications: A positive attitude and experience in retail or customer service are essential.
- Other info: Must live within commuting distance to Cardiff and complete 6 weeks of office training.
Part Time, Evening Customer Service Advisors required for a dynamic organisation who are growing quickly and offering excellent career development opportunities. You will be given full training and tools to carry out your role to a very high standard delivering an outstanding customer experience. This is a fantastic opportunity to join the world of financial services and be part of a business that genuinely cares about, progresses and values their staff.
25 Hours per week - Shifts: 5x 5 hour Shifts: Starting at 5pm / 6pm or 7pm on a rota basis Mon - Sun. Hybrid working after 6 weeks of office based training.
Duties will include:
- Be the first point of contact for customers regarding banking queries by phone, email, chat and social media.
- Take ownership and support customers in the speedy resolution of any issues escalating where necessary.
- Collaborate with your team mates to ensure customer calls are answered at super speed and no one is left hanging on a call.
- Show empathy for customers that need more time, more help and more consideration.
Essential skills and experience:
- A positive attitude and common sense are key for this role as well as experience in retail, hospitality or corporate customer service.
- You must be committed to delivering the highest level of service and have experience of going beyond for customers.
- Be adaptable, a quick learner and keen to succeed in a fast-paced business.
Whilst there is frequent opportunity to work from home, applicants must live within a commutable distance to the office and be able to complete 6 weeks of office (Cardiff) based training. Successful job offers will be dependent on employment, credit and criminal history checks. Credit checks must be free from CCJs, IVAs, DMPs, DMAs or any involvement in bankruptcy in the last 5 years. On this occasion, due to the urgent nature of this role and background checking requirements, applicants must have been resident in the UK for the last 5 years.
Apply now for immediate consideration and interview!
Customer Service Advisor - Part Time / Evenings - 25 Hrs per week employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time / Evenings - 25 Hrs per week
✨Tip Number 1
Familiarise yourself with the financial services industry. Understanding basic banking concepts and customer service expectations in this sector will help you stand out during interviews.
✨Tip Number 2
Highlight your adaptability and quick learning skills. Since the role requires working in a fast-paced environment, be prepared to share examples of how you've successfully adapted to changes in previous jobs.
✨Tip Number 3
Prepare for situational questions that assess your empathy and problem-solving abilities. Think of specific instances where you went above and beyond for a customer, as these stories can demonstrate your commitment to excellent service.
✨Tip Number 4
Research the company culture and values. Being able to articulate why you want to work for us and how you align with our mission will show your genuine interest in the role and the organisation.
We think you need these skills to ace Customer Service Advisor - Part Time / Evenings - 25 Hrs per week
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in retail or hospitality. Emphasise any roles where you demonstrated a positive attitude and went above and beyond for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your adaptability and quick learning abilities, as these are essential for the fast-paced environment described in the job listing.
Highlight Relevant Skills: In your application, clearly outline skills such as empathy, problem-solving, and teamwork. Provide examples of how you've used these skills in previous roles to enhance customer experiences.
Check Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure all information is accurate and that you meet the residency requirement of living in the UK for the last 5 years.
How to prepare for a job interview at JR United Kingdom
✨Show Your Customer Service Skills
Since this role is all about delivering outstanding customer experiences, be prepared to share specific examples from your past experiences in retail, hospitality, or corporate customer service. Highlight situations where you went above and beyond for a customer.
✨Demonstrate Adaptability
The company values adaptability and quick learning. Be ready to discuss how you've successfully adapted to changes in previous roles or how you handle fast-paced environments. This will show that you're a good fit for their dynamic organisation.
✨Emphasise Team Collaboration
As the role involves collaborating with teammates, mention any experiences where teamwork was crucial to resolving customer issues. This will demonstrate your ability to work well with others and contribute to a supportive team environment.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers or resolving conflicts. Practising your responses will help you feel more confident during the interview. Remember to keep your answers focused on how you can provide excellent service.
