The Reserve - Maintenance Assistant

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Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

Position Overview

A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for a Maintenance Assistant to join the team.

The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories. As we prepare for our grand opening, we are seeking a Maintenance Assistant to join our team and help shape the future of the hotel.

The Role

As Maintenance Assistant, you will support the Maintenance Manager in ensuring that all areas of the property – including guest lodges, public spaces, and back-of-house areas – are in excellent working order. You\’ll play a vital role in delivering a safe, clean, and efficient environment for both our guests and colleagues.

Responsibilities:

• Responding to day-to-day maintenance issues and guest requests in a timely and professional manner.
• Carrying out basic plumbing, electrical, joinery, and decorating tasks.
• Assisting with scheduled preventative maintenance and equipment checks.
• Monitoring and maintaining tools, workshop areas, and supplies.
• Supporting emergency procedures when necessary (e.g., fire alarms, water leaks).
• Logging and updating maintenance records and compliance documentation.
• Working collaboratively with all departments to minimise disruption to operations.

What We’re Looking For:

• Previous experience in a similar maintenance or facilities role (hotel/hospitality environment preferred).
• Basic knowledge of plumbing, electrics, and general repairs.
• A proactive, flexible attitude with great problem-solving skills.
• Good communication and teamwork abilities.
• A genuine interest in sustainability and maintaining a high-quality environment.

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Team Member pass so you can visit the zoo during your time off.
• An amazing working environment – Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.

For more information please visit the Troo Hospitality website or to apply click here

Maintenance Assistant – TROO Hospitality

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Non-profit Organizations

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