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- Tasks: As a Night Porter, you'll ensure guest satisfaction and assist with room service orders.
- Company: Join Leonardo Hotels, a fast-growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy special room rates, meals on duty, and a company-wide recognition scheme.
- Why this job: Be part of a vibrant team, develop your skills, and enjoy a fun work culture.
- Qualifications: No specific qualifications required; just bring your personality and willingness to learn!
- Other info: Access ongoing training and clear paths for career progression in hospitality.
As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.
Some Of The Perks Our Colleagues Enjoy Include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: earn vouchers to spend on a wide range of high street shops.
- Meals on duty.
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us.
- Regular celebrations including Thank You Week and Employee Awards Celebration.
- Access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
- Ongoing job-related training programmes with clear paths for progression.
If You’re Our Ideal Night Porter, You Will:
- Take responsibility for the safety and security of the hotel and our guests.
- Carry out regular Fire Walks each night.
- Be detail-oriented: setting out ambient breakfast items in the morning.
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. Your hard work and pace is valued, and we ensure you develop the knowledge and skills you need, along with regular coaching and training from your manager. With support on tap, top-notch practical training and clear progression, you’ll be on track for a brilliant future in Hospitality!
About Leonardo Hotels: We are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We put a big emphasis on career development and recruit our operations team members for personality. At Leonardo Hotels, each team member is individually valued and respected for who you are. We strive to make all of our hotels great places to work, offering excellent employee benefits, including discounts on overnight stays and performance-based rewards.
NIGHT PORTER employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Contact Detail:
Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NIGHT PORTER
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the layout, amenities, and nearby attractions can help you engage with guests more effectively and show your enthusiasm for the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with the team or during the interview process. Being friendly and approachable is key in hospitality, so let your personality shine!
✨Tip Number 3
Highlight your ability to work under pressure. As a Night Porter, you'll be in a busy environment, so share examples of how you've successfully managed multiple tasks or dealt with challenging situations in the past.
✨Tip Number 4
Show your commitment to safety and security. Mention any relevant experience or training you have in these areas, as this will reassure the hiring team that you take these responsibilities seriously.
We think you need these skills to ace NIGHT PORTER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you've interacted with guests, managed tasks under pressure, or worked as part of a team.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Night Porter role and the values of Leonardo Hotels. Mention specific examples of how you embody their values: Consistent, Friendly, Genuine, Positive, and Willing.
Showcase Your Attention to Detail: Since the role requires setting out breakfast items and ensuring guest satisfaction, include examples in your application that demonstrate your attention to detail and commitment to high standards.
Highlight Teamwork Skills: As the position involves working closely with a vibrant team, mention any previous experiences where you successfully collaborated with others. This will show that you can contribute positively to the hotel environment.
How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
✨Show Your Personality
As a Night Porter, your personality is key! Be yourself during the interview and let your genuine character shine through. This role requires interaction with guests, so demonstrating your friendly and positive attitude will make a great impression.
✨Highlight Your Attention to Detail
The job involves setting out breakfast items and ensuring everything looks perfect. Be prepared to discuss your experience with detail-oriented tasks and how you ensure high standards in your work. Share specific examples from past roles if possible.
✨Demonstrate Team Spirit
This position is all about being part of a vibrant team. Talk about your previous experiences working in teams, how you contribute to a positive atmosphere, and your willingness to support colleagues. Show that you can be a reliable team player.
✨Prepare for Scenario Questions
Expect questions about handling busy situations or guest complaints. Think of scenarios where you've successfully managed stress or resolved issues. This will showcase your problem-solving skills and ability to maintain guest satisfaction under pressure.
