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- Tasks: Be the friendly face of Spring Wharf, assisting residents and visitors with exceptional service.
- Company: Join urbanbubble, a company that values professionalism and genuine care for its properties.
- Benefits: Enjoy perks like enhanced family leave, study support, and a day off for your birthday!
- Why this job: This role offers a chance to engage with people and make a real impact in the community.
- Qualifications: Previous concierge experience and strong customer service skills are essential.
- Other info: Fixed-term contract until December 31st, working 20 hours a week across 5 days.
We are looking for an amazing Front of House concierge to join the team at Spring Wharf, to act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This is a fixed-term role until December 31st, working 20 hours per week across 5 days out of 7.
What do we offer?
- A basic annual salary of up to £27,500
- Enhanced family leave policies
- Cycle to work scheme
- Season ticket loan
- Pet lovers Friday
- Enhanced sick pay
- Study support
- Enhanced annual leave including your birthday day off and a day off when you buy your house
What will you do?
- Be available to residents at all times and deliver exceptional service as the face of the development.
- Rectify any unplanned cleaning emergencies directly where required (spillages and accidents in communal areas).
- Pro-actively deal with any maintenance and problems identified.
- Fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
- Parcel Management: responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- Provide utility meter reading for all properties as and when required.
- Give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred.
- Manage car parking to ensure everything runs smoothly.
- Key Management: issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- Co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- Building Patrols, CCTV Monitoring & Safety Checks.
- Handle general enquiries such as queries, complaints and maintenance requests.
- Book and attend viewings/inspections/appointments and respond with constructive feedback, where necessary.
What are we looking for?
- Previous/current experience within a Front Desk or Concierge role
- High level of customer service
- Excellent communication and listening skills
- Ability to work independently and on own initiative, yet follow instruction and procedure as required
- Attention to detail
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems
urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
If you believe you are the right candidate for the role as our Front of House / Concierge, then apply asap. We would love to hear from you!
Front of House Concierge - 20 hours - Fixed Term Contract employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Concierge - 20 hours - Fixed Term Contract
✨Tip Number 1
Familiarise yourself with the specific duties of a Front of House Concierge. Understanding the day-to-day responsibilities, such as parcel management and handling enquiries, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about situations where you went above and beyond for a customer, as this role heavily relies on exceptional service.
✨Tip Number 3
Research urbanbubble and their values. Being able to articulate why you want to work for them and how you align with their mission will set you apart from other candidates.
✨Tip Number 4
Practice your communication skills. Since the role requires excellent communication and listening abilities, consider role-playing common scenarios you might encounter as a concierge to build your confidence.
We think you need these skills to ace Front of House Concierge - 20 hours - Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Front Desk or Concierge roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to handle responsibilities similar to those listed in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific aspects of the job that excite you, such as the opportunity to engage with residents and manage parcel deliveries, and explain how your skills align with their needs.
Highlight Relevant Skills: In your application, be sure to mention your proficiency in Microsoft Office and any experience with databases or booking systems. This will show that you have the technical skills required for the position.
Showcase Your Professionalism: Since the role requires a high level of professionalism, use a formal yet friendly tone in your application. Make sure to proofread for any errors and ensure that your application reflects your attention to detail.
How to prepare for a job interview at Urbanbubble
✨Showcase Your Customer Service Skills
As a Front of House Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing outstanding service.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when managing parcels and handling maintenance requests. Be ready to discuss how you've successfully managed similar responsibilities in previous roles, highlighting your organisational skills.
✨Familiarise Yourself with the Company
Research urbanbubble and understand their values and culture. Being able to articulate why you want to work for them and how you align with their mission will show your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as how you would handle an emergency cleaning situation or a difficult resident. Practising these scenarios can help you respond confidently during the interview.
