Customer Operations Team Member

Join to apply for the Customer Operations Team Member role at UK Tote Group.

UK Tote Group is a leading pool betting operator in the UK and Ireland, operating both online and across all racecourses. The Tote has been part of the UK betting landscape for nearly a century and is committed to innovation, customer engagement and delivering exceptional experiences to racing and sports enthusiasts.

What You’ll Be Doing

The Customer Operations Teams are at the heart of our business and are dedicated to providing an exceptional customer experience at every stage of the customer journey. As a Customer Operations Team Member, you will play a key part in ensuring our customers have a smooth and safe experience when betting with the Tote.

It will be a flexible role where you’ll dive into our different functions and gain a broad understanding of our operation. Some of our functions include Customer Due Diligence (CDD), Player Protection (Safer Gambling), Fraud & Payments administration and Racing Operations. To support you in this role you’ll receive a comprehensive and structured training programme where you’ll develop your knowledge and skills to enhance your career with the Tote and provide opportunities for further growth and specialisation.

The role will be based from our headquarters in Wigan, our HQ is the main hub for our talent team of over 200 innovative and ambitious experts dedicated to delivering our vision of delivering exceptional customer experiences. This is an operational role, so you’ll need a flexible approach to work and be able to commit to evening and weekend work on a rota basis. You’ll be joining the team in a permanent full‑time role (37.5 hour per week); the majority of your shifts will be from our office, but some shifts could be based from home.

Who We Are Looking For

We are looking for committed and meticulous individuals with proven experience working in a customer‑facing role and can demonstrate excellent customer service skills. We aren’t looking for previous knowledge or experience within our industry, but you will need to be able to demonstrate enthusiasm and a willingness to learn and grow. As a Customer Operations Team Member, we won’t expect you to be an expert from day one, but you will need flexibility, excellent organisational skills and be confident using Microsoft Office packages.

What’s in it for you?

• Competitive Basic Salary
• Discretionary Bonus Scheme
• Company Shares Option Plan
• Contributory pension scheme
• Life insurance (4 x basic salary)
• Simply Health Cash Plan
• Holiday entitlement (33 days inclusive of bank holidays)
• Study Support and opportunity for progression and development
• Confidential 24/7 365 employee assistance helpline
• Agile and collaborative office environment with free parking, fruit, biscuits, and drinks
• Regular social events, charity events and volunteering opportunities