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- Tasks: Coordinate street works and manage permits to ensure smooth operations.
- Company: Join Network Plus, an award-winning utility services provider in the UK.
- Benefits: Enjoy a competitive salary, full benefits package, and a diverse workplace.
- Why this job: Make a real impact on customer satisfaction while developing your leadership skills.
- Qualifications: Experience in utilities, strong communication skills, and IT literacy required.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Description You will be based at the United Utilities Office in Lingley Mere, Warrington however will occasionally be required to work at our Worsley Head Office Depot. Working as part of the noticing team and working side by side with the programme team on the New Connections contract. Satisfaction of customers is measured through a new regulatory measure called D-MeX. You will work closely with the United Utilities programming team alongside the Network Plus Operational team to influence a dramatic improvement in the D-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus’s Connections services. Key Responsibilities Submitting and obtaining the required permitting details to ensure we hit the customer and client programmed W.O.D. Understanding and being able to navigate the Street Manager and Aurora management systems. Liaise with the contract area Managers and Supervisors to ensure permits are worked to correctly and everybody understands the durations etc. Managing and updating the system, tracking progress, maintaining timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated. Request TTRO’s, co-ordinating with other 3rd parties e.g. Parking suspensions, bus stop suspensions, road closures etc and associated permits in real time. Raise purchase orders through the Network Plus procurement team to pay for 3rd party invoices for TTRO’s. Attend the daily and weekly programming calls and manage progress ensuring the teams are working to the correct permitting conditions. Liaising with local authority’s and client representatives Coordinating with other 3rd parties e.g. Parking suspensions, bus stop suspensions, road closures etc Transmit notice/permit requests in a timely manner, open and close street work notices/permits and submit final registrations as required. Identify street works issues and apply early intervention and escalate street works compliance issues where appropriate Analyse and respond to Section 74 charges & fixed penalty offences Run and circulate daily jeopardy reports as required Monitor and chase any outstanding issues Experience and Qualifications Experience of working within the Utilities sector Street Manager and Aurora management experience with sound knowledge and understanding of statutory requirements Be IT and system literate Strong written and verbal communication skills Able to work in an organised manner to meet important deadlines In depth understanding of the operational activity Exceptional organisational skills Good working knowledge of Microsoft Office systems Strong planning and organisational skills Ability to communicate effectively under pressure Job Type: Full-time 08:00 – 16:00. Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances
Noticing Co-ordinator employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Noticing Co-ordinator
✨Tip Number 1
Familiarise yourself with the Street Manager and Aurora management systems before your interview. Understanding how these systems work will not only boost your confidence but also show your potential employer that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of statutory requirements related to street works. Being able to discuss these regulations during your conversation will demonstrate your expertise and commitment to compliance, which is crucial for the Noticing Co-ordinator role.
✨Tip Number 3
Prepare examples of how you've effectively communicated under pressure in previous roles. This position requires strong verbal communication skills, so showcasing your ability to handle challenging situations will make you stand out.
✨Tip Number 4
Research Network Plus and their approach to customer satisfaction, particularly regarding the D-MeX measure. Showing that you understand their values and goals will help you connect with the interviewers and illustrate your genuine interest in the role.
We think you need these skills to ace Noticing Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the utilities sector, particularly any familiarity with Street Manager and Aurora management systems. Emphasise your organisational skills and ability to meet deadlines.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role of Noticing Co-ordinator. Mention how your skills align with the responsibilities outlined in the job description, especially your communication skills and experience in managing permits.
Showcase Leadership Skills: Since the role requires influencing improvements in customer satisfaction ratings, provide examples in your application of how you've demonstrated leadership and care for customer service in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Network Plus
✨Know Your Systems
Familiarise yourself with the Street Manager and Aurora management systems before the interview. Being able to discuss your experience with these tools will show that you are prepared and understand the technical requirements of the role.
✨Demonstrate Communication Skills
Since strong written and verbal communication skills are crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you had to liaise with different teams or manage client expectations.
✨Show Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially under pressure. You might want to share specific strategies or tools you use to keep track of tasks and deadlines, as this is key for the noticing co-ordinator role.
✨Understand Customer Satisfaction Metrics
Research the D-MeX measure and be prepared to talk about how you can contribute to improving customer satisfaction ratings. Showing that you understand the importance of customer feedback will demonstrate your commitment to the role.
