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- Tasks: Lead a small team while providing top-notch technical support and mentoring junior staff.
- Company: Join a well-established retail business that values teamwork and innovation.
- Benefits: Enjoy 25 days of holiday, private healthcare, pension, and access to Pluralsight training.
- Why this job: This role offers a chance to grow your leadership skills in a supportive environment.
- Qualifications: Must have experience as a 2nd Line Engineer and knowledge of the Microsoft stack.
- Other info: Position based in Bristol or Swindon with travel between sites.
The predicted salary is between 28000 - 42000 £ per year.
Service Desk Supervisor – £35,000 – Bristol/Swindon Peaple Talent has partnered with an established retail business who are looking for a new Service Desk Supervisor.
Reporting to the Service Desk Manager, the Service Desk Supervisor will be responsible for oversight of a small team of Analysts whilst also providing technical support. This will include KPI and SLA management, 1-2-1’s, and mentoring and coaching of junior staff.
The successful candidate will be an experienced 2nd Line Engineer with broad exposure across the Microsoft stack. An understanding of telephony technologies and experience of learning bespoke software is also important.
This role can be based out of Bristol or Swindon with frequent travel between the two sites.
Excellent knowledge of service desk processes and metrics, including KPI, SLA, reporting
Good understanding of M365 suite, including SharePoint and Teams
Proactive team player who enjoys helping others
Driving licence and able to drive between Bristol and Swindon sites.
25 days holiday allowance plus bank holidays
~ Private healthcare
~ Pension
~ Pluralsight training
ICT Service Desk - 1st Line Support employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk - 1st Line Support
✨Tip Number 1
Make sure to highlight your experience with the Microsoft stack, especially M365, SharePoint, and Teams. Familiarity with these tools is crucial for the role, so be ready to discuss specific projects or tasks where you've utilized them.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've mentored or coached junior staff in previous roles. This will show that you can effectively manage a team and contribute to their development.
✨Tip Number 3
Since the role involves KPI and SLA management, familiarize yourself with common metrics used in service desk environments. Be prepared to discuss how you've successfully met or exceeded these metrics in your past positions.
✨Tip Number 4
Given the travel requirement between Bristol and Swindon, ensure you mention your driving license and willingness to commute. This shows your commitment to the role and flexibility in meeting the job's demands.
We think you need these skills to ace ICT Service Desk - 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 2nd Line Engineer and your familiarity with the Microsoft stack. Emphasize any previous roles where you managed KPIs and SLAs, as well as your mentoring experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Service Desk Supervisor role. Mention specific examples of how you've successfully led teams or provided technical support in the past, and how that aligns with the company's needs.
Highlight Relevant Skills: Clearly outline your knowledge of service desk processes, metrics, and tools like M365, SharePoint, and Teams. If you have experience with telephony technologies or bespoke software, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date.
How to prepare for a job interview at Peaple Talent
✨Show Your Technical Expertise
Be prepared to discuss your experience as a 2nd Line Engineer, especially with the Microsoft stack. Highlight specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Leadership Skills
Since the role involves mentoring and coaching junior staff, share examples of how you've successfully led a team or supported colleagues in their development.
✨Understand Service Desk Metrics
Familiarize yourself with key performance indicators (KPIs) and service level agreements (SLAs). Be ready to discuss how you've managed these metrics in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about how you would handle common service desk issues and be ready to explain your thought process.
