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For Companies At a Glance
- Tasks: Engage with customers renewing or cancelling plans, suggesting tailored products for their needs.
- Company: Join Domestic & General, a trusted partner for appliance protection, serving nearly 9 million UK customers.
- Benefits: Enjoy remote work, competitive salary, extensive training, and great perks like gym discounts and bonuses.
- Why this job: This role offers flexibility, career growth, and a supportive culture focused on customer satisfaction.
- Qualifications: Targeted sales experience, strong communication skills, and a resilient attitude are essential.
- Other info: Work from home or hybrid; full training provided with clear progression pathways.
The predicted salary is between 19500 - 29500 £ per year.
Salary: £24,500 per year plus OTE £8000 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE - working from home
Are you a natural-born salesperson and have targeted sales experience? Do you always put your customers first? Want to work for a great company with amazing benefits? If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.
Start date: 21 July
Who we are
We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Sales Advisors for our Retention department in a role that offers great work life balance plus a flexible and engaging onboarding experience.
The role you’ll do
As a Customer Sales Advisor in our Retentions team, you’ll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you’ll:
- Use your brilliant sales and customer service skills to suggest other products that give added peace of mind.
- Share the features and benefits of protection products to help customers find the one that’s right for them.
- Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us.
Sound good? There’s more...
You can work fully remotely if you choose. We’ll provide all the equipment you need to work from home, you’ll just need to have broadband access. Alternatively, if you live within a commutable distance from our Nottingham office you can work on a hybrid basis. We’ve just opened a brand new office right next to the train station. You’ll enjoy a state of the art working environment where you can collaborate with colleagues and receive hands on support.
You will work 37.5 hours per week and receive £24,500 per annum with competitive OTE commission on top.
What else to expect:
In a 5-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience. You’ll work a flexible 37.5-hour shift across the following hours: Monday - Friday: 08:00 - 20:00, Saturdays: 08:00 - 18:00 and Sundays: 09:00 - 18:00. You will be required to work 2 x Saturdays in every 5. On these weeks you will have an allocated day off during that week. Joining as one of our Customer Sales Advisors, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.
The experience and skills you need:
- A solid background in targeted sales.
- A driven mindset with strong sales skills and a love for hitting targets.
- Proven experience of working autonomously or in a home-based position.
- Great communication skills - you’re at ease building rapport, listening to customers and demonstrating empathy when needed.
- A team player committed to creating an excellent customer experience.
- Unflappable and resilient attitude to juggle tasks and bounce back quickly.
So, what are these benefits?
- Full training - with clear career progression opportunities.
- Regular incentives - with some pretty great prizes.
- Sales bonuses - each month you’ll get the chance to earn some extra take-home pay.
- Annual leave - 33 days (including bank holidays).
- A free annual D&G protection plan - we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
- Employee assistance programme - free support and advice on relationships, physical and mental health, financial assistance and more.
- Health and wellbeing - discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
- Pension scheme - matched employer contributions up to 5% of basic salary.
- Life assurance - employer funded cover of 4x basic salary.
- Employee discounts - access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
- And many more benefits - including travel loans, car leasing and Cycle to Work and Salary Finance schemes.
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Advisor
✨Tip Number 1
Familiarise yourself with Domestic & General's products and services. Understanding the features and benefits of what you’ll be selling will help you engage customers effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your sales pitch! Since this role is all about retention, being able to articulate how you would convince a customer to stay with the company is crucial. Role-playing with a friend can help you refine your approach.
✨Tip Number 3
Showcase your communication skills in any interactions you have with us. Whether it’s through emails or phone calls, being personable and demonstrating empathy will set you apart as a candidate who truly cares about customer experience.
✨Tip Number 4
Be prepared to discuss your previous sales experiences and how you’ve met targets. Highlighting specific examples of your success will illustrate your capability and drive, making you a strong contender for the role.
We think you need these skills to ace Retentions Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your targeted sales experience and customer service skills. Use specific examples that demonstrate your ability to meet targets and build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention why you want to work for Domestic & General and how your skills align with the role of a Retentions Advisor.
Highlight Relevant Skills: In your application, emphasise your communication skills and resilience. Provide examples of how you've successfully handled customer interactions and bounced back from challenges in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CCA Recruitment Group
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experience in detail. Highlight specific achievements, such as targets met or exceeded, and be ready to explain the strategies you used to achieve them.
✨Emphasise Customer-Centricity
Demonstrate your commitment to putting customers first. Share examples of how you've built rapport with customers and tailored solutions to meet their needs, showcasing your ability to listen and empathise.
✨Familiarise Yourself with the Company
Research Domestic & General and understand their products and services. Being knowledgeable about the company will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice handling objections and upselling products, as this will demonstrate your sales acumen and adaptability.
