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- Tasks: Join us as a Parts Advisor, serving customers and managing VW parts daily.
- Company: Listers Group is a leading family-owned motor retailer in the UK since 1979.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and career development opportunities.
- Why this job: Be part of a dynamic team with a passion for cars and exceptional customer service.
- Qualifications: Experience in parts advising is preferred, but a passion for cars and eagerness to learn is key.
- Other info: Work Monday to Friday with occasional Saturdays; great for building a career in the automotive industry.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for a Parts Advisor to join our Volkswagen Dealership in Nuneaton. The hours of work are Monday to Friday, 08:00 – 18:00 as well as working Saturdays on a rota basis. Excellent Basic Salary with an OTE of up to £31,000 plus benefits.
A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying VW parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands. This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers VW.
Role and ResponsibilitiesThe work is diverse, and you’ll be working both behind the scenes receiving deliveries and at the front desk serving our customers. You will be responsible for:
- Pre-picking parts for the workshop job cards
- Picking parts for customer orders
- Checking availability of stock from various enquiries
- Developing customer relationships through providing good product knowledge and creating an effective first impression
- Ensuring consumables and service parts are regularly replenished
- Handling warranty claims processing (relating to parts issues) and completing all relevant administration promptly and accurately (including customer records and invoicing)
- Developing knowledge of our premium VW products to understand the purpose of vehicle parts and how they function
We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company. However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate. You should be proactive, sales driven and maintain an outstanding level of customer service. You must have excellent communication & organisational skills while working well in a fast-paced environment. A professional individual who is able to work towards tight deadlines.
What we offer- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VW Parts Advisor
✨Tip Number 1
Familiarise yourself with Volkswagen's product range and parts. Understanding the specifics of VW parts will not only boost your confidence but also impress potential employers during conversations.
✨Tip Number 2
Practice your customer service skills. Since this role involves a lot of interaction with customers, being able to demonstrate your ability to build rapport and provide exceptional service will set you apart from other candidates.
✨Tip Number 3
Network within the automotive industry. Attend local car shows or dealership events to meet professionals in the field. This can lead to valuable connections and insights about the role of a Parts Advisor.
✨Tip Number 4
Prepare for common interview questions related to parts advising. Think about scenarios where you've successfully handled customer inquiries or resolved issues, as these examples will showcase your experience and problem-solving skills.
We think you need these skills to ace VW Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Parts Advisor or in a similar role. Emphasise your customer service skills and any specific knowledge of VW parts or the automotive industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your motivation to work with Volkswagen. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on key skills such as communication, organisation, and sales ability. Provide examples of how you've successfully built customer relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Listers
✨Know Your VW Parts
Familiarise yourself with Volkswagen parts and their functions. Being able to discuss specific parts and their applications will demonstrate your knowledge and passion for the brand, which is crucial for a Parts Advisor role.
✨Showcase Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlighting your ability to build rapport and handle inquiries effectively will show that you can thrive in a customer-facing position.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively in a fast-paced environment. This role requires juggling various responsibilities, so showcasing your organisational skills will be key.
✨Ask Insightful Questions
Prepare thoughtful questions about the dealership and its operations. This shows your genuine interest in the role and helps you understand how you can contribute to the team and grow within the company.
