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- Tasks: Be the go-to person for resolving tech issues and service requests.
- Company: Join a global team dedicated to providing top-notch technical support.
- Benefits: Enjoy opportunities for growth in a fast-paced, dynamic environment.
- Why this job: Gain valuable experience while helping others and enhancing your customer service skills.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
- Other info: Remote and on-site support roles available, perfect for tech enthusiasts!
The predicted salary is between 28800 - 43200 £ per year.
As a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests.
We are a technical Service Desk that provides support to our employees all over the world. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with business processes.
The Service Desk is a fast paced team that offers a variety of development opportunities. Strong interpersonal and customer service skills.
Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience.
Handling Live Chats efficiently and professionally.
Logging, progressing and providing updates on tickets for incidents and service requests.
Providing remote and on-site support and fixes.
Providing administrative support to ensure that business critical processes are adhered to.
Maintaining and administering user accounts in line with security requirements.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at
Customer Services Support - Engineer employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Support - Engineer
✨Tip Number 1
Familiarize yourself with common IT issues and troubleshooting techniques. This will help you respond quickly and effectively during the interview, showcasing your technical knowledge.
✨Tip Number 2
Practice your communication skills, especially for phone calls and live chats. Being able to convey information clearly and concisely is crucial in a Service Desk role.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will help you align your answers with our expectations during the interview.
✨Tip Number 4
Prepare examples of how you've handled customer service situations in the past. Highlighting your interpersonal skills and ability to provide excellent customer experiences will set you apart.
We think you need these skills to ace Customer Services Support - Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Desk Engineer. Highlight your experience in incident resolution, customer service, and technical support in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your strong interpersonal skills and any relevant technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technical support. Mention specific examples of how you've successfully handled incidents or service requests in the past.
Prepare for Communication Skills: Since the role requires effective communication over calls and Live Chat, be prepared to demonstrate your communication skills in your application. Consider including examples of how you've effectively resolved issues through these channels.
How to prepare for a job interview at bet365
✨Show Your Communication Skills
Since the role requires effective communication over calls and Live Chat, practice articulating your thoughts clearly. Be prepared to demonstrate how you would handle a customer query or incident during the interview.
✨Familiarize Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and how they impact customer service. Be ready to discuss how you would prioritize tasks to meet these agreements while ensuring a great customer experience.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past experiences where you successfully troubleshot issues or resolved conflicts. Highlight your analytical skills and how you approach problem-solving in a fast-paced environment.
✨Highlight Your Technical Knowledge
As a Service Desk Engineer, technical knowledge is crucial. Brush up on common technical issues and solutions relevant to the role. Be ready to discuss any relevant tools or software you have experience with.
