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- Tasks: Be the go-to person for resolving tech issues and service requests globally.
- Company: Join a dynamic technical Service Desk supporting employees worldwide.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Fast-paced environment with chances to develop your skills and make an impact.
- Qualifications: Strong communication and customer service skills are a must.
- Other info: You'll be handling calls and Live Chats, ensuring top-notch support.
The predicted salary is between 28800 - 43200 £ per year.
As a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests.
We are a technical Service Desk that provides support to our employees all over the world. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with business processes.
The Service Desk is a fast paced team that offers a variety of development opportunities. Strong interpersonal and customer service skills.
Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience.
Handling Live Chats efficiently and professionally.
Logging, progressing and providing updates on tickets for incidents and service requests.
Providing remote and on-site support and fixes.
Providing administrative support to ensure that business critical processes are adhered to.
Maintaining and administering user accounts in line with security requirements.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at
Remote Service Desk Engineer employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Service Desk Engineer
✨Tip Number 1
Familiarize yourself with common IT issues and troubleshooting techniques. This will help you respond quickly and effectively during the interview, showcasing your technical knowledge.
✨Tip Number 2
Practice your communication skills, especially for phone calls and live chats. Being able to convey information clearly and professionally is crucial for a Service Desk Engineer.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will help you align your answers with our expectations during the interview process.
✨Tip Number 4
Prepare examples of how you've handled customer service situations in the past. Highlighting your interpersonal skills and ability to provide excellent customer experiences will set you apart.
We think you need these skills to ace Remote Service Desk Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Desk Engineer. Highlight your experience in incident resolution, customer service, and technical support in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your interpersonal skills, ability to handle calls and Live Chats, and any relevant technical expertise.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and technical support. Mention specific examples of how you've successfully resolved incidents or improved user experiences in previous roles.
Highlight Communication Skills: Since effective communication is key for this role, make sure to provide examples of how you've successfully communicated with users in past positions, whether through phone calls, emails, or chat.
How to prepare for a job interview at bet365
✨Showcase Your Communication Skills
As a Service Desk Engineer, effective communication is key. Practice articulating your thoughts clearly and concisely, especially when discussing technical issues. Be prepared to demonstrate how you would handle calls and Live Chats with users.
✨Familiarize Yourself with Incident Management
Understand the basics of incident management processes and SLAs. Be ready to discuss how you would log, progress, and update tickets, as well as how you prioritize tasks in a fast-paced environment.
✨Highlight Your Customer Service Experience
Emphasize any previous experience in customer service roles. Share specific examples of how you've provided excellent support and resolved issues, showcasing your strong interpersonal skills.
✨Prepare for Technical Questions
Expect technical questions related to troubleshooting and remote support. Brush up on common issues and solutions relevant to the role, and be ready to explain your thought process when diagnosing problems.
