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- Tasks: Join us as a Coffee Field Service Engineer, fixing and maintaining coffee equipment.
- Company: Be part of a leading name in the coffee industry, known for quality and customer satisfaction.
- Benefits: Enjoy a competitive salary, company vehicle, pension, 25 days holiday, and more perks.
- Why this job: Work with diverse clients, enhance your technical skills, and enjoy a flexible work environment.
- Qualifications: Mechanical experience, a clean driving licence, and a passion for customer service are essential.
- Other info: You'll work 7am-4pm, with one weekend shift every four weeks.
The predicted salary is between 30000 - 37500 £ per year.
This is a roasting hot opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Fareham and the surrounding area. Salary up to £37,500 per annum including working 1 in 4 weekends, vehicle, pension, and other benefits.
Requirement:
- A highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards, and procedures.
- Ensure complete customer satisfaction by understanding their needs and providing attention to detail.
- Mechanical experience and knowledge required along with a full and fairly clean UK driving license.
Position Description:
Promote the company by responding to reactive and service call requests by working in a professional, efficient, and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.
Responsibilities:
- Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in good working order.
- All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
- Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
- Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
- Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
- Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
- Provide agreed spare parts stocks via hand-held unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
Knowledge, Skills & Experience:
- A confident individual with a passion for customer service.
- Excellent understanding of coffee quality and associated equipment.
- Demonstrates strong problem-solving skills with an electrical mechanical background.
- Computer literate with a clean driving licence.
- Self-motivated with a flexible approach to work, location, and hours (Required to work 1 in 4 weekends).
If you feel this role to be a good match for your skills and experience, we look forward to hearing from you.
Locations
Field Service Engineer employer: Shannon White Technical Recruitment
Contact Detail:
Shannon White Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest coffee equipment and technology. Being knowledgeable about the specific brands and models you might be working with can give you an edge during interviews, showing your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with clients, demonstrating your ability to handle customer queries and ensure satisfaction will be crucial in making a positive impression.
✨Tip Number 3
Prepare to discuss your mechanical and electrical troubleshooting experiences. Be ready to share specific examples of how you've solved problems in the past, as this will highlight your technical abilities and problem-solving skills.
✨Tip Number 4
Show your flexibility and willingness to work weekends. Since the job requires working 1 in 4 weekends, expressing your readiness to adapt to this schedule can demonstrate your commitment to the role and the company.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mechanical and electrical work, particularly in the coffee industry or similar fields. Emphasise your problem-solving skills and customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention specific examples of how you've ensured customer satisfaction in previous roles and how your technical skills align with the job requirements.
Highlight Relevant Skills: In your application, clearly outline your understanding of coffee quality and equipment. Include any certifications or training that demonstrate your technical ability and knowledge in this area.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Shannon White Technical Recruitment
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for coffee and the industry during the interview. Share any personal experiences or knowledge you have about coffee quality and equipment, as this will demonstrate your genuine interest in the role.
✨Highlight Your Technical Skills
Be prepared to discuss your mechanical experience and problem-solving skills in detail. Provide specific examples of past repairs or maintenance tasks you've completed, especially those related to coffee equipment, to showcase your technical ability.
✨Demonstrate Customer Service Focus
Since customer satisfaction is key in this role, be ready to share examples of how you've gone above and beyond for clients in previous positions. Highlight your communication skills and how you ensure customers are informed and satisfied with your service.
✨Prepare for Scenario Questions
Anticipate questions that may involve real-life scenarios you could face on the job. Think about how you would handle a difficult customer or a malfunctioning machine, and be ready to articulate your thought process and actions clearly.
