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For Companies At a Glance
- Tasks: Lead IT service delivery, ensuring top-notch support and stakeholder satisfaction.
- Company: Join a dynamic team focused on innovative IT solutions and exceptional service management.
- Benefits: Enjoy opportunities for travel, professional growth, and a collaborative work environment.
- Why this job: Make a real impact by optimizing service delivery and enhancing user experiences.
- Qualifications: 2+ years in a leadership role, ITIL v4 certification preferred, strong project management skills.
- Other info: This role may involve travel to both UK and overseas sites.
The predicted salary is between 43200 - 72000 £ per year.
Job Title: Head of Service Delivery Location: Head of Strategy & Governance, Head of Technology, Head of Security
THE ROLE – Head of Service Delivery
The Head of Service Delivery is responsible for the IT department meeting end-user demands, solving stakeholder problems, and driving stakeholder satisfaction with IT services. The Head of Service Delivery is accountable for the performance of the Service Desk, Incident and Problem Management. All new IT services will be planned, designed and delivered under the direction of the Head of Service Delivery.
Key Responsibilities for the Head of Service Delivery include: (Service Management
- Monitoring and managing desktop support, responsible for IT services desk, and VIP support functions to ensure optimal service.
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Developing a deep understanding of projects to gain insights into the scope of service delivery.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
- Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation.
- Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources.
- Performance and Quality Management
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.
- Providing accurate and regular reports to the management on the performance of the service delivery.
- Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
Deep understanding of service management principles, frameworks (ITIL), and best practices
- Excellent knowledge of incident management, problem management, change management, and service level management
- Leadership qualities to guide and motivate team members
- Strong project management skills
- Required Work Experience
- Minimum 2 years of experience in a leadership role in Service Delivery
- Experience with budgeting, cost management, and financial planning
ITIL v4 certification preferred
This role may involve travel to both UK and overseas sites.
If you are interested in this role then please apply for immediate consideration.
Head of Service Delivery/Service Management Director employer: Ascent People Ltd
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery/Service Management Director
✨Tip Number 1
Familiarize yourself with ITIL principles and frameworks, as they are crucial for the Head of Service Delivery role. Consider obtaining an ITIL v4 certification if you haven't already, as this will demonstrate your commitment to service management best practices.
✨Tip Number 2
Highlight your leadership experience in service delivery during networking events or discussions. Building relationships with industry professionals can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved service delivery in previous roles. Being able to articulate your successes in performance and quality management will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in technology support and service management. This knowledge will not only help you in interviews but also show that you're proactive about driving future demand and optimizing service delivery.
We think you need these skills to ace Head of Service Delivery/Service Management Director
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Service Delivery position. Tailor your application to highlight your relevant experience in service management and leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasize your minimum 2 years of leadership experience in Service Delivery. Provide specific examples of how you've managed service desks, improved service delivery processes, and led teams.
Showcase ITIL Knowledge: Since the role requires a deep understanding of service management principles and ITIL frameworks, mention your ITIL v4 certification if you have it. Discuss how you've applied these principles in previous roles.
Demonstrate Leadership Skills: Use your application to illustrate your leadership qualities. Share examples of how you've motivated team members, managed performance assessments, and built strong relationships with stakeholders.
How to prepare for a job interview at Ascent People Ltd
✨Showcase Your Leadership Skills
As a Head of Service Delivery, demonstrating your leadership qualities is crucial. Prepare examples from your past experiences where you successfully led a team, managed conflicts, or motivated team members to achieve their goals.
✨Understand ITIL Frameworks
Since the role requires a deep understanding of service management principles and ITIL frameworks, be ready to discuss how you've applied these in previous positions. Highlight specific instances where you improved service delivery through ITIL practices.
✨Prepare for Performance Management Questions
Expect questions about performance and quality management. Be prepared to discuss how you have monitored service delivery performance, implemented improvements, and provided reports to management in your previous roles.
✨Demonstrate Stakeholder Engagement
Building strong relationships with stakeholders is key. Share examples of how you've effectively communicated and collaborated with different departments to enhance service delivery and meet customer expectations.
