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- Tasks: Lead IT service operations, manage major incidents, and coordinate teams 24/7.
- Company: Join a dynamic software company improving energy and utilities sectors since 2006.
- Benefits: Enjoy a competitive salary, bonus scheme, 25 days leave, and health care perks.
- Why this job: Be part of a diverse team, drive impactful change, and grow your career.
- Qualifications: Proven leadership in IT service operations and major incident management required.
- Other info: Flexible shift patterns with on-call support; inclusive culture celebrated.
The predicted salary is between 62040 - 69960 £ per year.
Title: Technology Operations Centre Duty Manager Department: Procode IT
Hours: 40 hours (shift pattern: 6am – 3pm & 1pm – 10pm) + On call
Salary: £62,040 – £69,960 + 15% bonus scheme
Are you an established Team Leader or Duty Manager within an IT Service Operations team?
Do you enjoy major incident management, as well as having the responsibility for organising teams across a 24/7 shift pattern?
We are a dynamic software company. Established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation.
You will act as the escalation point for major incident management, ensuring swift response, coordination and communication during critical incidents.
You will ensure that all requests are resolved in a timely manner adhering to the company Service Level Agreements (SLAs).
You will oversee and follow up on problem management activities, ensuring root cause analysis is completed and long-term solutions are implemented.
You will act as an escalation point for 1st and 2nd line support, addressing infrastructure events and end-user issues. As well as fixing to support swift incident recovery.
You will collaborate with the Service Operations Manager to ensure team performance meets established standards.
Your expertise in major incident management, will allow you to swiftly become an effective member of the team.
Your proven leadership skills in managing teams within an IT service operations area, will allow you to hit the ground running.
Your ability to act as an escalation point for 1st and 2nd line support, will allow you to further support the service operations function.
The shift pattern will alternate between 6am – 3pm & 1pm – 10pm and will include on call support for nights and weekends.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
Bonus Scheme, made up of personal and company elements.
~ Career progression, we’re an expanding organisation.
~25 days annual leave plus bank holidays.
~ Pension scheme, company contribution at 4% of your salary when you contribute 5%.
~ The opportunity to win tickets to major outdoor events including, gigs and shows at arenas around the UK.
~ Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
~ We offer an EV car scheme. A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
~ Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
~ Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
~ The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Night Manager / Night Duty Manager employer: Procode
Contact Detail:
Procode Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager / Night Duty Manager
✨Tip Number 1
Familiarize yourself with major incident management processes and frameworks. Understanding how to effectively coordinate teams during critical incidents will set you apart as a candidate who can hit the ground running.
✨Tip Number 2
Highlight your leadership experience in IT service operations. Be prepared to discuss specific examples of how you've successfully managed teams and resolved incidents in a fast-paced environment.
✨Tip Number 3
Demonstrate your ability to work within a 24/7 shift pattern. If you have prior experience managing or working in similar schedules, make sure to mention it, as this shows your adaptability and commitment.
✨Tip Number 4
Research the company’s values and culture, especially their focus on diversity and inclusion. Being able to articulate how you align with these values can strengthen your application and show that you're a good fit for the team.
We think you need these skills to ace Night Manager / Night Duty Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Technology Operations Centre Duty Manager. Highlight your experience in major incident management and team leadership in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT service operations, particularly focusing on your skills in managing incidents and leading teams. Use specific examples that demonstrate your ability to meet SLAs and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with their vision of improving customer experience through smarter process automation.
Highlight Leadership Skills: Emphasize your proven leadership skills in your application. Provide examples of how you've successfully managed teams and handled critical incidents in previous roles.
How to prepare for a job interview at Procode
✨Showcase Your Leadership Skills
As a Night Manager, you'll need to demonstrate your proven leadership abilities. Prepare examples from your past experiences where you successfully managed teams, especially during critical incidents. Highlight how you coordinated efforts and ensured effective communication.
✨Understand Major Incident Management
Familiarize yourself with major incident management processes. Be ready to discuss your approach to handling major incidents, including how you ensure swift responses and coordinate teams effectively. This will show that you are well-prepared for the responsibilities of the role.
✨Know the Company’s Vision
Research the company’s mission and values, particularly their focus on improving customer experience in the energy and utilities sectors. Being able to articulate how your skills align with their vision will demonstrate your genuine interest in the position.
✨Prepare for Shift Work Discussion
Since the role involves a shift pattern and on-call duties, be prepared to discuss your flexibility and willingness to work these hours. Share any previous experiences with shift work and how you manage work-life balance in such situations.
