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- Tasks: Assist customers with library enquiries and provide IT support.
- Company: Join Staffordshire County Council, a community-focused organisation dedicated to making a difference.
- Benefits: Enjoy flexible hours, a supportive work environment, and access to various employee perks.
- Why this job: Be part of a vibrant community, engage with diverse activities, and make a positive impact.
- Qualifications: Good time management, customer service experience, and a passion for helping others are essential.
- Other info: Positions available at multiple libraries; flexible working hours including alternate Saturdays.
The predicted salary is between 12000 - 18000 £ per year.
Do you want to work in the valued community setting of a library? In this customer facing role, you will be dealing with customers either face to face, via email or by telephone to help answer day to day library enquiries. With a high standard of customer service, you will help us to provide a range of services that support the delivery that the library offers, including the provision of IT support, information and activities for all ages. Activities will include children's rhyme times, craft sessions and book-related events. You will help people to access the full range of library resources and will contribute to people's positive experience of using our service.
You will be based at Newcastle Library but may be required to work at other libraries in the District, including Kidsgrove, Biddulph and Leek. The library is open daily Monday to Saturday.
Main Responsibilities:
- Helping customers find the information and resources they need
- Providing essential digital support to customers using computers within the libraries or accessing e-services
- Supporting projects and activities for all ages
- Promoting library stock, services and events through social media and outreach events
- Sales and cash handling
The Ideal Candidate:
- Good time management skills
- Ability to work effectively as part of a team
- A passion for working with and helping customers, demonstrating recent experience of serving customers of all ages from across the whole community, face to face.
- High level of self-motivation and ability to work on own initiative
- Personal drive, confidence, and enthusiasm
- Flexibility and adaptability
- An interest in working with children, delivering activities such as rhyme and story times.
Please note we reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.
Potential interview dates: Tuesday 24 June 2025 and Wednesday 25 June 2025
For any further information about this role, contact newcastle.library@staffordshire.gov.uk or Esther Williams, On-Site Supervisor esther.williams@staffordshire.gov.uk
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you'll bring to the role.
About Staffordshire County Council: We are no ordinary county council. Our Values: The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.
Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire.
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
As you'll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that's why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.
Library Assistant employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant
✨Tip Number 1
Familiarise yourself with the library's services and resources. Understanding what the library offers will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by volunteering or participating in community events. This experience will not only enhance your CV but also provide you with real-life examples to discuss during your interview.
✨Tip Number 3
Prepare to discuss how you would handle various customer scenarios, especially those involving IT support or children's activities. Think of specific examples where you've successfully assisted others in similar situations.
✨Tip Number 4
Connect with current library staff or volunteers on social media platforms. Engaging with them can provide insights into the library culture and expectations, which you can leverage in your application and interview.
We think you need these skills to ace Library Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Library Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong Supporting Statement: In your supporting statement, emphasise your customer service experience and your passion for working with people of all ages. Provide specific examples of how you've successfully assisted customers in the past.
Highlight Relevant Skills: Make sure to showcase your time management skills, ability to work as part of a team, and any experience you have with digital support or library services. Mention your enthusiasm for engaging with children through activities like rhyme times and story sessions.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at WMJobs
✨Show Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experience in providing excellent customer service. Share specific examples of how you've helped customers in the past, especially in a library or community setting.
✨Demonstrate Your Passion for Libraries
Express your enthusiasm for libraries and the services they provide. Talk about any personal experiences you have with libraries, such as attending events or using resources, and how that has shaped your desire to work in this environment.
✨Highlight Your Teamwork Abilities
The ideal candidate should work effectively as part of a team. Be ready to share examples of how you've collaborated with others in previous roles, particularly in situations that required flexibility and adaptability.
✨Prepare for Questions on Activities for All Ages
Since you'll be involved in activities like rhyme times and craft sessions, think about how you would engage different age groups. Prepare ideas or examples of activities you've led or participated in that could be relevant to this role.
