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- Tasks: Join our team to provide top-notch customer service and sales support.
- Company: BSW Group is the UK's largest timber and forestry business, committed to sustainability.
- Benefits: Enjoy 31 days holiday, company sick pay, and a Cycle to Work Scheme.
- Why this job: Be part of a dynamic team in a leading industry with growth opportunities.
- Qualifications: Experience in customer service or sales, excellent communication, and organisational skills required.
- Other info: Apply by 30th June 2025 for a chance to build a rewarding career.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Customer Service and Sales Coordinator to join our team in the Customer Service Centre (CSC) based at our BSW Timber site in Carlisle. Responsible for providing first class customer service and sales support for key customer accounts across the BSW Group, you will manage customer enquiries, identifying and meeting the needs of customers.
Specifically, some responsibilities of a Customer Service and Sales Coordinator include:
- Customer call handling & responding to email enquiries in a timely and professional manner.
- Proficiently maintain and record interactions and orders via Salesforce, Customer Relationship Management (CRM) system, providing order acknowledgements, confirming accurate pricing and product information.
- Review order history to plan and forecast customer needs, ensuring service levels meet and exceed expectations.
- Be proactive in contacting customers, following up orders and make offers of focus products and reject/2nd grade stock.
- Work with fellow team members in checking orders and correcting errors.
- Act as liaison between customer, logistics, credit control, marketing, planning and sites across the group.
About you: Already experienced in a customer service or an internal sales role, you have a proven track record in the management of key customer relationships. You are confident and motivated with the ability to effectively influence and negotiate with customers, whilst planning and prioritising a busy workload. In addition, you will have:
- Excellent communication skills, both verbal and written.
- Good computer skills across all Microsoft programmes, specifically Excel.
- Excellent influencing and interpersonal skills.
- Metric/Imperial measurement understanding.
- A high attention to detail and problem-solving skills, with a consultative approach.
- A high level of organisational skills and attention to detail.
Benefits: In return, you can look forward to developing a long-term career with one of the industry’s leading employers. As well as the competitive salary, this position includes other benefits such as:
- 31 days holiday (inclusive of Bank Holidays).
- Company sick pay.
- Cycle to Work Scheme.
- Confidential 24/7 wellbeing support.
- Company provided Life Assurance policy.
- Funded learning and career development opportunities.
- Discounted rate on a range of BSW products including Woodfuel Direct.
- Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more!
Interested? Click APPLY to send us your CV and complete our online application form. Closing Date for Applications: 30th June 2025.
Customer Service and Sales Co-ordinator employer: BSW Timber
Contact Detail:
BSW Timber Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Sales Co-ordinator
✨Tip Number 1
Familiarise yourself with Salesforce and CRM systems, as these are crucial for the role. Consider taking a short online course or tutorial to boost your confidence in using these tools effectively.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer enquiries. Practise active listening and clear articulation to ensure you can respond professionally and efficiently.
✨Tip Number 3
Research BSW Group and their products thoroughly. Understanding their operations and values will help you align your responses during interviews and demonstrate your genuine interest in the company.
✨Tip Number 4
Network with current or former employees of BSW Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service and Sales Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you managed key customer relationships or handled enquiries, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your ability to influence and negotiate with customers. Mention specific examples of how you've successfully met customer needs in past roles.
Highlight Technical Skills: Since the role requires proficiency in Salesforce and Microsoft Excel, be sure to mention your experience with these tools. Provide examples of how you've used them to improve customer service or sales processes.
Showcase Problem-Solving Abilities: In your application, include instances where you've demonstrated high attention to detail and problem-solving skills. This could involve correcting errors in orders or proactively addressing customer concerns.
How to prepare for a job interview at BSW Timber
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples where you successfully managed customer enquiries and resolved issues, as this will demonstrate your ability to provide first-class service.
✨Familiarise Yourself with Salesforce
Since the role involves using Salesforce for managing customer interactions, it’s a good idea to brush up on your knowledge of this CRM system. If you have experience with it, be ready to share how you've used it effectively in past roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to influence or negotiate with customers, and prepare to explain your thought process and outcomes.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy in order handling and communication, be prepared to discuss how you ensure attention to detail in your work. You might want to mention any systems or methods you use to double-check your work.
