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- Tasks: Assist passengers with disabilities during transport, ensuring their safety and comfort.
- Company: London Hire Community Services provides accessible transport for those unable to use public transport.
- Benefits: Enjoy flexible zero-hour contracts, term-time work, and automatic pension enrolment after three months.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: No specific qualifications required, just a patient attitude and good communication skills.
- Other info: Work on a split-shift basis covering AM and PM transport during term time.
Are you looking for a rewarding role focused on helping others? Do you want to make a real difference? If so, we have the role for you!
London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator's licence regulations. We have built our service around principles and processes that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.
Key Responsibilities- Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
- Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
- Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
- When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
- Ensure any wheelchairs are correctly located and secured using suitable equipment.
- Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
- Communicate with passengers and clients in a patient, informative, non-patronising manner.
- Report late running and incidents in line with depot processes.
- Ensure the vehicle allocated is always secure whilst in use.
- Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.
- You should demonstrate a sound understanding of disabilities.
- Able to deliver the service with a patient and level-headed attitude.
- Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
- Excellent verbal and written communication.
- Great attention to detail and able to complete records clearly and accurately.
- Zero hours – no fixed contractual hours, working on a split-shift basis covering AM and PM transport.
- Term-time only, rolled up holiday pay entitlement is 12.07% of gross pay relating to work completed. This will be paid to you each month, and there is no entitlement to other additional paid annual leave to be taken during school term weeks.
- Automatic enrolment in our pension scheme after three months service.
Passenger Assistant (Zero-hours) employer: London Hire Ltd
Contact Detail:
London Hire Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistant (Zero-hours)
✨Tip Number 1
Familiarise yourself with the specific needs of passengers with disabilities. Understanding their requirements will not only help you in your role but also show potential employers that you are committed to providing excellent service.
✨Tip Number 2
Demonstrate your ability to work well under pressure. In a zero-hours role, you may face unexpected situations, so showcasing your calmness and problem-solving skills during interviews can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be prepared to discuss your communication skills. Since you'll be interacting with passengers regularly, highlighting your ability to communicate effectively and empathetically will demonstrate your suitability for the role.
We think you need these skills to ace Passenger Assistant (Zero-hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Passenger Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in assisting individuals with disabilities or working in a transport-related role. Use specific examples to demonstrate your ability to ensure passenger safety and comfort.
Showcase Communication Skills: Since excellent verbal and written communication is crucial for this role, make sure to showcase these skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated in past roles.
Personalise Your Cover Letter: Write a personalised cover letter that reflects your passion for helping others and your understanding of the importance of safety in transport services. Mention why you want to work specifically for London Hire Community Services and how you can contribute to their mission.
How to prepare for a job interview at London Hire Ltd
✨Show Your Compassion
As a Passenger Assistant, your role revolves around helping others. During the interview, share examples of how you've demonstrated compassion and patience in previous roles or situations. This will highlight your suitability for the position.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be prepared to discuss how you would assist passengers, especially those with disabilities, and ensure their safety and comfort during transit.
✨Demonstrate Teamwork Skills
This role requires working closely with drivers and other staff members. Be ready to provide examples of how you've successfully worked in a team environment, showcasing your ability to collaborate and communicate effectively.
✨Highlight Attention to Detail
Attention to detail is crucial in ensuring passenger safety and accurate record-keeping. Prepare to discuss instances where your attention to detail made a difference, whether in previous jobs or personal experiences.
