Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with aircraft maintenance tracking and ensure optimal use of our software.
- Company: Join JSSI, a leader in aviation maintenance support with over 35 years of experience.
- Benefits: Enjoy competitive pay, bonuses, and comprehensive benefits from day one.
- Why this job: Be part of a dynamic team that values customer satisfaction and innovation in aviation.
- Qualifications: 5+ years in aircraft maintenance; strong analytical skills and software proficiency required.
- Other info: Opportunity to work with cutting-edge technology in a supportive environment.
The predicted salary is between 48392 - 63283 £ per year.
About JSSI
For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model.
JSSI products and services include:
- Maintenance Programs: Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.
- Parts & Leasing: Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.
- Software: Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.
- Advisory Services: Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.
- Aviation Capital: Customized asset-based finance solutions for business aviation.
Position Summary:
We are seeking a highly professional and customer-focused Aircraft Maintenance Analyst (AMA) to join our elite support team. This role is ideal for an individual with a strong foundation in aircraft maintenance and a passion for delivering exceptional service to customers operating in high-performance aviation environments.
As an AMA, you will serve as a trusted advisor to subscribers of our Traxxall maintenance tracking platform. Your mission will be to ensure each customer receives premium, personalized support that maximizes the value of our solution and enhances the safety, reliability, and efficiency of their aircraft operations.
The ideal candidate will be detail-oriented, possess strong analytical skills, and have a proven ability to work with web-based applications such as Traxxall. This role requires a high level of technical expertise, strong communication skills, and a commitment to ensuring the integrity of our customers' maintenance programs. Your expertise will be pivotal in driving customer satisfaction, fostering long-term relationships, and ensuring the safety, reliability, and efficiency of aircraft operations.
Duties and Responsibilities:
- Customer Support: Serve as the primary point of contact for customers, providing in-depth guidance on the use of our products in real-world maintenance and compliance scenarios.
- Product Expertise: Leverage hands-on experience in aircraft maintenance to advise customers on best practices, troubleshooting, and maximizing the value of our product suite.
- Customer Success Management: Proactively engage with customers to understand their needs, resolve issues, and help them achieve their operational goals, ensuring long-term adoption and satisfaction.
- Data Analysis: Monitor customer data to track product usage, performance, and compliance metrics, identifying opportunities for improvement and optimization.
- Collaboration with Teams: Work closely with the sales, product development, and onboarding teams to ensure seamless communication and enhance the customer experience.
- Feedback & Continuous Improvement: Gather customer feedback to identify product improvements and work with the product team to refine features and functionalities.
Desired Credentials:
- 5+ years of experience in aircraft maintenance or a related role.
- Proficiency in maintenance management software and tools.
- Ability to troubleshoot and resolve database-related issues.
- Strong analytical skills with the ability to interpret complex data.
- Experience with Salesforce (preferred but not required).
- Proficient in Microsoft Word, Excel, Outlook, & PowerPoint.
- FAA Airframe and Powerplant Certification (preferred but not required).
At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role, the annual base pay generally ranges from £48,392 to £63,283 (GBP), with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
Aircraft Maintenance Analyst (AMA) employer: Jet Support Services, Inc.
Contact Detail:
Jet Support Services, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aircraft Maintenance Analyst (AMA)
✨Tip Number 1
Familiarise yourself with the Traxxall maintenance tracking platform, as this is a key tool for the Aircraft Maintenance Analyst role. Understanding its features and functionalities will allow you to demonstrate your capability to provide in-depth guidance to customers during the interview.
✨Tip Number 2
Highlight your hands-on experience in aircraft maintenance during networking opportunities or interviews. Be prepared to discuss specific scenarios where you've successfully resolved issues or optimised maintenance processes, showcasing your problem-solving skills.
✨Tip Number 3
Engage with current employees or industry professionals on platforms like LinkedIn to gain insights into JSSI's culture and expectations. This can help you tailor your approach and demonstrate your genuine interest in the company during your application process.
✨Tip Number 4
Stay updated on the latest trends and technologies in aircraft maintenance and compliance. Being knowledgeable about industry advancements will not only enhance your discussions with potential employers but also position you as a forward-thinking candidate.
We think you need these skills to ace Aircraft Maintenance Analyst (AMA)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Aircraft Maintenance Analyst. Familiarise yourself with JSSI's products and services, especially the Traxxall maintenance tracking platform, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of experience in aircraft maintenance or related roles. Be specific about your technical expertise and any relevant certifications, such as FAA Airframe and Powerplant Certification, to stand out.
Showcase Analytical Skills: Since the role requires strong analytical skills, provide examples of how you've used data analysis in previous positions. Mention any experience with maintenance management software and tools, as well as your ability to interpret complex data.
Personalise Your Application: Craft a personalised cover letter that reflects your passion for customer service and your commitment to enhancing aircraft operations. Address how you can contribute to customer satisfaction and long-term relationships at JSSI.
How to prepare for a job interview at Jet Support Services, Inc.
✨Showcase Your Technical Expertise
As an Aircraft Maintenance Analyst, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss your hands-on experience with aircraft maintenance and how it relates to the role. Highlight specific examples where you've successfully resolved issues or improved processes.
✨Understand the Company’s Products
Familiarise yourself with JSSI's products and services, especially the Traxxall maintenance tracking platform. Being able to discuss how these tools can benefit customers will show your genuine interest in the company and its mission.
✨Prepare for Customer-Focused Scenarios
Since the role involves customer support, think of scenarios where you've provided exceptional service in the past. Be ready to share how you handled difficult situations, resolved customer issues, and ensured satisfaction, as this will highlight your suitability for the position.
✨Demonstrate Analytical Skills
The role requires strong analytical skills, so be prepared to discuss how you've used data analysis in previous roles. Bring examples of how you've monitored performance metrics or identified areas for improvement, as this will showcase your ability to contribute to customer success.
