Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle inbound calls, assist customers, and update their accounts.
- Company: Join a reputable public sector client in the heart of Edinburgh.
- Benefits: Enjoy a competitive pay rate and a supportive work environment.
- Why this job: Great opportunity to develop communication skills and make a difference in customer service.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a temporary role with flexible hours, perfect for students.
Pertemps are delighted to be working with our public sector client to recruit for Customer Contact Advisors on a temporary basis.
Location: Edinburgh City Centre (office based role)
Duration: Temporary, ongoing
Hours: Monday - Friday, 36 hours, between 0830 - 1700
Pay rate: £13.48 per hour
Start date: 30 June 2025
This role is based within an inbound call centre.
The Role Will Involve, But Not Be Limited To:
- Taking incoming calls from customers
- Reviewing customer accounts
- Updating file notes
- Providing appropriate guidance
- Directing customers to other departments as required
- Sending letters or documents to customers
- Any other tasks as required
You should have a proven track record in a customer service capacity with strong communication skills both verbally and in writing. Excellent listening skills and good IT skills are required for this role.
If you are interested in this role, please apply online immediately.
Customer Service Advisor - Inbound Calls employer: ECSC The Beach
Contact Detail:
ECSC The Beach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Inbound Calls
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. This will boost your confidence and prepare you for the inbound call environment.
✨Tip Number 3
Research the public sector client and understand their values and services. Being knowledgeable about the organisation will show your genuine interest and help you stand out.
✨Tip Number 4
Prepare questions to ask during the interview about the role and the team dynamics. This shows your enthusiasm and willingness to engage with the company culture.
We think you need these skills to ace Customer Service Advisor - Inbound Calls
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in inbound call roles. Use specific examples that demonstrate your communication skills and ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Service Advisor role. Mention your relevant experience and how it aligns with the tasks outlined in the job description, such as taking incoming calls and providing guidance.
Showcase Your Skills: In your application, emphasise your strong communication and listening skills. Provide examples of how you've successfully resolved customer issues in the past, as this will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service position.
How to prepare for a job interview at ECSC The Beach
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively to the questions being asked. This will demonstrate your ability to handle customer interactions effectively.
✨Prepare for Common Scenarios
Expect to be asked about how you would handle specific customer service scenarios. Think of examples from your past experience where you successfully resolved issues or provided excellent service. This will show that you can think on your feet and apply your skills in real situations.
✨Familiarise Yourself with the Company
Research the public sector client you’ll be working with. Understanding their values and services will help you tailor your answers and show genuine interest in the role. It also allows you to ask informed questions at the end of the interview.
✨Demonstrate IT Proficiency
Since good IT skills are required for this role, be prepared to discuss your experience with relevant software or systems. If possible, mention any specific tools you've used in previous roles that relate to customer service or call handling.
