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- Tasks: Provide proactive HR advice, manage employee relations, and support HR initiatives.
- Company: Join a dynamic business focused on people and positive culture.
- Benefits: Enjoy 33 days holiday, discounts, career progression, and enhanced leave options.
- Why this job: Make a real impact in a supportive team and shape company culture.
- Qualifications: CIPD Level 3 or 5, 3 years HR experience, and strong communication skills.
- Other info: Be part of a collaborative environment where your ideas matter.
The predicted salary is between 30000 - 32000 £ per year.
Department: People
Location: Sunderland - Customer Support Centre
Compensation: £30,000 - £32,000 / year
Description
Are you a proactive HR professional looking to step into a role with real influence and autonomy? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you.
We’re looking for a People Advisor to join our dynamic and growing business. This is an exciting role for someone who is passionate about people and wants to make a real difference. You’ll play a key part in shaping our people strategy and have the opportunity to be involved in meaningful business decisions that drive change and support our teams.
As a trusted advisor, you’ll bring a pragmatic, solution-focused approach and have the confidence to work with stakeholders at all levels. Your experience in a fast-paced environment means you’re used to juggling multiple priorities while delivering high-quality HR support across areas like employee relations, performance, engagement, and change initiatives.
You’ll be joining a collaborative and supportive team where your voice is heard, your ideas are valued, and you’ll have the freedom to take ownership of your work. This is more than just a transactional HR role — it’s a chance to truly partner with the business and help shape a positive, people-focused culture.
If you’re ready to take the next step in your HR career and want to be part of a business that values your input, encourages innovation, and supports personal growth — we’d love to hear from you.
What does the role involve?
- Provide pragmatic, proactive HR advice to managers and colleagues in line with employment legislation, company policies, and best practices.
- Manage employee relations casework (e.g., disciplinary, grievance, performance, absence) from start to resolution, ensuring consistency and fairness.
- Support the implementation and communication of HR policies and procedures across the organisation.
- Partner with line managers to promote good people management practices and build confidence in dealing with people issues.
- Monitor sickness and absence trends and support the application of absence management procedures, including return-to-work processes and referrals to occupational health.
- Analyse HR data reports to support decision-making and identify trends or areas of concern.
- Assist with organisation-wide initiatives, such as performance reviews, employee engagement and wellbeing.
- Maintain up-to-date knowledge of employment legislation and ensure HR practices reflect legal and regulatory changes.
- Support the onboarding and offboarding process, ensuring a smooth employee experience.
- Collaborate with the wider People Team to deliver HR projects and continuous improvement initiatives.
- Support the Central HR Admin Team with queries and ensure a helpdesk SLA’s are met.
- Act as a role model for the company’s values and behaviours, fostering a positive, inclusive work culture.
- Assist the People Lead and Business Partner’s when necessary.
- Ensure changes to pay and benefits are given to Payroll.
Who are we looking for?
- Someone with level 3 or 5 CIPD qualification.
- 3 years experience.
- A solid understanding of UK employment legislation and HR policy application.
- A strong generalist HR background with experience in a fast-paced environment.
- A pragmatic, confident communicator who can influence at all levels.
- A true team player who collaborates and supports others.
- Someone who thrives on autonomy and wants to be involved in decision-making.
- A genuine passion for people and making a positive impact.
What’s in it for you?
- 33 days holidays including bank holidays.
- Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount.
- Career progression.
- Enhanced Maternity, Paternity and Adoption Leave.
- Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics.
- Virtual GP – Access to a GP service 24/7.
- Salary finance scheme.
- Pension Scheme.
- Death in Service.
- Life assurance.
People Advisor employer: Scs
Contact Detail:
Scs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Advisor
✨Tip Number 1
Familiarise yourself with the latest UK employment legislation and HR best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a fast-paced HR environment.
✨Tip Number 2
Network with current or former employees of StudySmarter, especially those in HR roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to handle employee relations casework and your proactive approach to HR challenges. Being able to discuss real-life scenarios will set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for people by discussing initiatives you've led or participated in that improved employee engagement or wellbeing. This will show that you align with our values and are ready to make a positive impact at StudySmarter.
We think you need these skills to ace People Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant HR experience, particularly in employee relations and fast-paced environments. Use specific examples that demonstrate your ability to manage multiple priorities and provide proactive HR advice.
Craft a Compelling Cover Letter: In your cover letter, express your passion for people and how you can contribute to shaping the company's people strategy. Mention your CIPD qualifications and any specific experiences that align with the role's requirements.
Showcase Your Communication Skills: As a People Advisor, strong communication is key. Use clear and concise language in your application. Highlight instances where you've successfully influenced stakeholders or collaborated with teams to achieve HR goals.
Demonstrate Knowledge of Employment Legislation: Include examples in your application that show your understanding of UK employment legislation and how you've applied it in previous roles. This will demonstrate your readiness to provide pragmatic HR advice in line with legal requirements.
How to prepare for a job interview at Scs
✨Show Your HR Knowledge
Make sure to brush up on UK employment legislation and HR policies. Be prepared to discuss how you've applied this knowledge in previous roles, especially in managing employee relations and performance issues.
✨Demonstrate Proactivity
Highlight instances where you've taken the initiative to solve problems or improve processes. This role requires a proactive approach, so share examples of how you've successfully influenced change in a fast-paced environment.
✨Emphasise Collaboration Skills
Since the role involves partnering with line managers and supporting teams, be ready to discuss your experience working collaboratively. Share specific examples of how you've built relationships and fostered a positive work culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about past experiences where you managed difficult conversations or resolved conflicts effectively.
