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For Companies At a Glance
- Tasks: Provide top-notch customer service and boost sales in a dynamic environment.
- Company: Join a leading national distributor in the construction industry with a strong reputation.
- Benefits: Enjoy an annual bonus, exciting incentives, and clear career progression opportunities.
- Why this job: Perfect for those eager to grow in sales and customer service while building lasting relationships.
- Qualifications: Previous customer service experience is preferred; strong communication and negotiation skills are essential.
- Other info: Mandeville is acting as an Employment Agency for this role.
The predicted salary is between 28800 - 42000 £ per year.
A fantastic opportunity has arisen for a Customer Service Advisor / Sales Assistant to join this national distributor of products for the construction industry. This is a varied role which offers great progression and training and would suit someone with great communication skills who is looking to progress their career in sales and customer service.
THE ROLE
- Ensuring outstanding levels of customer service at all times both face-to-face and on the phone
- To maximise growth of sales within the branch
- Building customer relationships within the branch
- Answering general enquiries, advising product availability, delivery dates etc
- Issuing quotations in response to enquiries
- General sales administration
KNOWLEDGE/ EXPERIENCE REQUIREMENTS
- Previous customer service experience preferably within retail or trade environment
- Exceptional sales and customer relationship building skills at all levels
- Strong negotiation and facilitation experience with problem solving ability
- Ability to identify and understand business opportunities and build long term relationships with customers
- Strong commercial awareness and excellent communication skills
For the right person there is a fantastic package on offer including:
- Annual Bonus scheme
- Variety of additional incentives
- Great career progression
Customer Service Advisor / Sales Assistant employer: Mandeville
Contact Detail:
Mandeville Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor / Sales Assistant
✨Tip Number 1
Familiarise yourself with the construction industry and the products offered by the company. This knowledge will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This can help you become more comfortable with handling customer inquiries and building relationships, which are key aspects of the job.
✨Tip Number 3
Network with professionals in the construction and retail sectors. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities within the company.
✨Tip Number 4
Prepare for potential interview questions by thinking about your previous customer service experiences. Be ready to share specific examples that highlight your problem-solving abilities and how you've successfully built relationships with customers.
We think you need these skills to ace Customer Service Advisor / Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. Use specific examples that demonstrate your communication skills and ability to build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your previous experience in retail or trade environments and how it has prepared you for this position. Be sure to express your desire for career progression.
Highlight Key Skills: In your application, emphasise your exceptional sales skills, problem-solving abilities, and commercial awareness. Use bullet points to make these stand out and relate them directly to the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Mandeville
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice common interview questions and answers to ensure you can articulate your thoughts confidently.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service experience, especially if it's within a retail or trade environment. Share specific examples of how you've successfully handled customer inquiries or resolved issues to showcase your problem-solving skills.
✨Demonstrate Sales Acumen
Since the role involves maximising sales growth, be ready to talk about your sales experience. Prepare to discuss any techniques you've used to build customer relationships and close sales, as well as your understanding of commercial awareness.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the role and the company. Inquire about the training and progression opportunities available, or ask about the team dynamics to demonstrate your eagerness to fit into their culture.
