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- Tasks: Be the friendly face for clients and their pets, managing bookings and ensuring a smooth experience.
- Company: Join Vets4Pets, a caring practice with over 20 years of veterinary experience.
- Benefits: Enjoy a 20% discount at partner stores, career development, pension, and holiday allowance.
- Why this job: Make a difference in pet care while working in a supportive and inclusive team environment.
- Qualifications: Strong communication skills and a passion for service and pets are essential.
- Other info: Part-time role with potential for full-time; some weekend work required.
If you enjoy providing great service and working in a team, we have just the opportunity for you at our Stoke Festival Park Vets4Pets practice.
Our caring and supportive practice is led by dedicated partner Craig, who has over 20 years' experience within the industry, with the last 11 years dedicated to running this practice. Join our growing practice and become a valued member of our team, which consists of 2 Vets, 3 RVNs, 2 SVNs and 3 Receptionists.
We're looking for someone passionate about delivering outstanding client service and pet care. You'll be the vital link between clients and our clinical team, ensuring every visit is smooth and welcoming. From greeting clients to managing bookings and payments, you'll provide expert support and ensure a great experience. Strong communication skills, relationship-building, and computer literacy are essential for this role.
This is a Part Time role working 30 hours per week across 3 days. This will be working both early and late shifts. Please note some weekend work will be required. We are open to considering Full Time hours for the right candidate.
The attributes required:
- You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
- You are calm, attentive, and always focus on the clients’ needs.
- You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
- You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
- Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
- In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. The starting salary for this role is £12.21 per hour.
We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you!
Veterinary Receptionist employer: Grove Lodge Veterinary Group
Contact Detail:
Grove Lodge Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the services offered at Vets4Pets, especially those specific to the Stoke Festival Park practice. This knowledge will help you engage confidently with clients and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Showcase your communication skills during any interactions, whether in person or over the phone. Practice active listening and empathy, as these traits are crucial for comforting clients and building strong relationships.
✨Tip Number 3
Be prepared to discuss your passion for pets and client service in detail. Share personal experiences that highlight your enthusiasm and ability to handle various situations, from joyful moments to more challenging ones.
✨Tip Number 4
Demonstrate your ability to work in a team by sharing examples of past collaborative experiences. Emphasise how you contribute to a positive atmosphere, as this aligns with the practice's values and culture.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and attributes required for the Veterinary Receptionist position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for pet care and client service. Mention specific experiences that demonstrate your ability to handle various situations, such as comforting clients or managing bookings.
Highlight Relevant Skills: In your CV, emphasise your strong communication skills, relationship-building abilities, and any previous experience in customer service or veterinary settings. Make sure to include examples that showcase your computer literacy and teamwork.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a reception role.
How to prepare for a job interview at Grove Lodge Veterinary Group
✨Show Your Passion for Pets
Make sure to express your love for animals during the interview. Share personal stories or experiences that highlight your connection with pets, as this will resonate well with the team and demonstrate your suitability for the role.
✨Demonstrate Strong Communication Skills
Since you'll be the first point of contact for clients, it's crucial to showcase your communication abilities. Practice clear and friendly responses to common questions, and be prepared to discuss how you would handle difficult situations with clients.
✨Familiarise Yourself with the Practice
Research Vets4Pets and their services before the interview. Understanding their offerings and values will allow you to ask informed questions and show that you're genuinely interested in becoming part of their team.
✨Emphasise Teamwork and Adaptability
Highlight your ability to work well in a team and adapt to various situations. Provide examples of past experiences where you've successfully collaborated with others or handled unexpected challenges, as this is key in a busy veterinary practice.
