Bilingual Italian/English Speaking Customer Service Agent

Bilingual Italian/English Speaking Customer Service Agent Type: Temporary – Ongoing Salary: £13ph Location: Wokingham – Work From Home Our client based in Wokingham are looking for a Italian/English Speaking Customer Service Agent to join their team. This is an ongoing temporary role working from home and paying a salary of £13ph. This is a full time position working the hours of Mon-Fri, 8am – 5pm. Please note as this is a temporary role you must be available to start immediately. Main Duties • Productivity levels such as call answer rates, targets and workstation attendance • Data capture accuracy • Inbound and Outbound calls relating to the product • Managing customer complaints and escalations within the agreed SLA’s