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- Tasks: Lead the referral process and drive business development in luxury care.
- Company: Join a reputable luxury care provider expanding in Central London.
- Benefits: Enjoy a competitive salary, commission package, and opportunities for growth.
- Why this job: Make a real impact by enhancing client experiences in a beautiful environment.
- Qualifications: Experience in luxury care and a proven sales track record required.
- Other info: Contact Simon Codling for more details or to apply.
The predicted salary is between 44000 - 66000 £ per year.
£55,000 p.a + commission package
London
Full time Permanent
Do you have vast experience working within the luxury care sector? Compass Corporate Services are currently working in partnership with a reputable luxury care provider with homes in Central London and exciting plans to expand their portfolio in the near future. The business provides exceptional personalised care services in beautifully designed environments to individuals across the area.
They are currently seeking a Client Experience Manager to join their team who will oversee the full referral and enquiry process, whilst consistently encouraging external business development to ensure a healthy pipeline of future residents.
Responsibilities:
- Work closely with the sales team to develop and implement effective sales strategies to meet and exceed revenue targets.
- Generate referrals and recommendations through external business development with a focus on Healthcare Professionals.
- Foster community relationships to grow and protect local reputation and generate leads.
- Plan and execute B2B and B2C events and promotional activities to showcase the exceptional amenities and services offered by our care homes.
- Build and maintain a strong pipeline of potential residents and families.
- Conduct personalised tours, presentations, and follow-ups to convert leads into residents.
- Cultivate strong relationships with potential and existing residents, their families, and referral sources.
- Deliver 100% data integrity on the CRM system by the end of each working day.
- Conduct market research to identify opportunities, analyse competitor offerings, and stay informed about industry trends.
- Collaborate with internal teams to ensure a whole home approach to sales and a smooth onboarding process for new residents.
- Prepare regular sales reports, analyse key performance indicators, and provide insights to the leadership team.
- Utilise data-driven approaches to continuously improve sales and marketing strategies.
- Represent the care home at relevant industry events and functions.
Requirements:
- Experience working with the luxury care sector with a strong understanding of the high net worth individuals residing in the homes.
- An organised, proactive self-starter, comfortable with technology with a strong ability to prioritise.
- You will be able to demonstrate a solid history of successful sales experience within the luxury care sector.
- Enjoy building and nurturing relationships proactively.
If you would like to be considered for this exciting opportunity, please contact Simon Codling directly on 0161 241 7686. Alternatively, email an updated CV to.
Client Experience Manager | Luxury Care Provider employer: Compass Corporate Services
Contact Detail:
Compass Corporate Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Manager | Luxury Care Provider
✨Tip Number 1
Network within the luxury care sector by attending industry events and connecting with professionals on platforms like LinkedIn. Building relationships with healthcare professionals can lead to valuable referrals and insights into the market.
✨Tip Number 2
Familiarise yourself with the latest trends in luxury care services. Understanding what high net worth individuals are looking for will help you tailor your approach and demonstrate your expertise during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully generated leads and built relationships in previous roles. Highlighting your proactive approach and results-driven mindset will set you apart from other candidates.
✨Tip Number 4
Research the company thoroughly, including their values and recent developments. Being able to articulate how your experience aligns with their mission will show your genuine interest and commitment to the role.
We think you need these skills to ace Client Experience Manager | Luxury Care Provider
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the luxury care sector. Focus on relevant roles and achievements that demonstrate your ability to manage client experiences and drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the luxury care industry. Mention specific experiences that align with the responsibilities of the Client Experience Manager role, such as developing sales strategies or building community relationships.
Highlight Relationship-Building Skills: In your application, emphasise your ability to build and nurture relationships with clients, families, and healthcare professionals. Provide examples of how you've successfully generated referrals and recommendations in previous roles.
Showcase Data-Driven Success: Include any experience you have with CRM systems and data analysis. Highlight how you've used data to improve sales strategies or track performance, as this is crucial for the role.
How to prepare for a job interview at Compass Corporate Services
✨Showcase Your Luxury Care Experience
Make sure to highlight your previous experience in the luxury care sector during the interview. Discuss specific examples of how you've successfully managed client relationships and contributed to business development in similar environments.
✨Demonstrate Your Sales Acumen
Prepare to discuss your sales strategies and successes. Be ready to share metrics or outcomes from past roles that illustrate your ability to meet and exceed revenue targets, especially in a luxury context.
✨Emphasise Relationship Building Skills
Since the role involves nurturing relationships with residents and families, be prepared to talk about your approach to building rapport. Share anecdotes that demonstrate your proactive nature and ability to connect with high net worth individuals.
✨Research the Company and Industry Trends
Familiarise yourself with the luxury care provider's services and recent developments in the industry. This will not only show your genuine interest but also allow you to ask insightful questions during the interview.
