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For Companies At a Glance
- Tasks: Lead the evolution of operational resilience strategies and drive cultural change across the business.
- Company: Join a forward-thinking firm dedicated to enhancing resilience in financial services and insurance.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional development.
- Why this job: Be a key player in shaping resilience practices that add real value and impact across the organisation.
- Qualifications: Expertise in operational resilience within regulated environments and strong communication skills are essential.
- Other info: Ideal for those passionate about driving strategic change and improving organisational resilience.
The predicted salary is between 54000 - 84000 £ per year.
We are seeking a strategically minded Operational Resilience Specialist to lead the next phase of our clients resilience journey — embedding, refining, and maturing their established framework. This role is critical in driving cultural change, championing continuous improvement, and ensuring operational resilience remains a sustainable, value-adding capability across the business.
Key Responsibilities
- Evolve and mature the operational resilience strategy in line with the business’s long-term goals, regulatory developments, and market best practice.
- Own the resilience continuous improvement roadmap, aligning with internal audit, risk, IT, and third-party risk to close findings and uplift practices.
- Act as a resilience thought leader, shaping the business narrative around resilience and influencing strategic decisions at senior levels.
- Ensure resilience is embedded in strategic planning, transformation programmes, outsourcing decisions, and operating model changes.
- Drive the embedding of operational resilience principles into day-to-day behaviours, business planning, and risk culture across all functions and geographies.
- Lead targeted campaigns and training to elevate understanding and ownership of resilience among senior leaders and operational teams.
- Conduct periodic maturity assessments, gap analyses and lessons learned exercises to identify and action improvement areas.
- Strengthen the effectiveness of existing processes such as impact tolerance testing, scenario exercises, and resilience metrics.
- Provide compelling insight and MI to executive stakeholders and board committees on resilience maturity, cultural embedding, and improvement outcomes.
- Serve as the key interface with internal and external stakeholders (e.g. auditors, regulators) on ongoing resilience progress.
Key Skills and Experience
- Strong expertise in operational resilience within a regulated financial services or insurance setting, with a post-implementation focus.
- Proven track record of influencing cultural change and embedding risk or resilience capabilities sustainably across business lines.
- Deep understanding of relevant European regulatory regimes (e.g. DORA, Solvency II, EIOPA) and industry standards.
- Demonstrated ability to drive strategic thinking, continuous improvement, and business engagement across complex organisational structures.
- Skilled communicator with the ability to influence, educate, and challenge constructively at all levels.
Desirable
- Background in strategy, business transformation, or operational risk with exposure to resilience themes.
- Experience in pan-European or multinational insurance environments.
- Professional qualifications such as MBCI, ISO 22301, IRM, or similar.
Senior Manager - Operational Resilience SME employer: MLM Search
Contact Detail:
MLM Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Operational Resilience SME
✨Tip Number 1
Familiarise yourself with the latest European regulatory frameworks like DORA and Solvency II. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in operational resilience, especially those who have experience in financial services or insurance. Engaging with industry experts can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've influenced cultural change in previous roles. Highlighting your ability to drive strategic thinking and continuous improvement will resonate well with our hiring team.
✨Tip Number 4
Stay informed about current trends and challenges in operational resilience. Being able to speak knowledgeably about recent developments will show your passion for the role and your proactive approach to learning.
We think you need these skills to ace Senior Manager - Operational Resilience SME
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operational resilience, particularly within regulated financial services or insurance. Use specific examples that demonstrate your ability to influence cultural change and embed resilience capabilities.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the key responsibilities outlined in the job description. Emphasise your strategic thinking and experience with European regulatory regimes, showcasing how you can contribute to the company's resilience journey.
Showcase Relevant Achievements: When detailing your work experience, focus on achievements that relate to operational resilience. Include metrics or outcomes from previous roles that illustrate your impact on continuous improvement and risk culture.
Prepare for Potential Questions: Anticipate questions related to your experience with resilience frameworks and cultural change. Be ready to discuss specific scenarios where you've successfully driven strategic initiatives or improved processes in past roles.
How to prepare for a job interview at MLM Search
✨Showcase Your Strategic Mindset
Demonstrate your ability to think strategically about operational resilience. Prepare examples of how you've evolved or matured resilience strategies in previous roles, aligning them with long-term business goals and regulatory developments.
✨Highlight Cultural Change Experience
Be ready to discuss specific instances where you've successfully influenced cultural change within an organisation. Share how you championed continuous improvement and embedded resilience principles into daily operations.
✨Understand Regulatory Frameworks
Familiarise yourself with relevant European regulatory regimes such as DORA and Solvency II. Be prepared to discuss how these regulations impact operational resilience and how you've navigated compliance in past roles.
✨Communicate Effectively
As a skilled communicator, practice articulating complex ideas clearly and concisely. Prepare to explain how you've educated and influenced stakeholders at all levels, ensuring they understand the importance of operational resilience.
